Apogee Electronics is a leading designer and manufacturer of products for audio recording in the music, film, digital streaming, and voice-over industries. Based in Santa Monica, CA, and was founded in 1985. Throughout Apogee’s 37-year history, they have consistently created innovative and award-winning technology recognized globally as an industry leader in professional and consumer audio. Apogee has been instrumental in capturing countless GRAMMY and OSCAR-winning performances by today’s most successful artists.
Job Summary
We are seeking a highly skilled and detail-oriented IT Specialist to play a critical role in the technical integration following our recent merger. The ideal candidate will be responsible for setting up and maintaining the unified IT infrastructure, with a primary focus on workspace configuration, user account management, and email/collaboration system migration for all employees. This role requires strong technical expertise, excellent problem-solving skills, and the ability to communicate effectively with both technical and non-technical staff.
Key Responsibilities
Merger Integration & System Setup
- Workspace Provisioning: Procure, configure, and deploy new hardware (laptops, desktops, monitors, peripherals) for all employees across both legacy companies, standardizing the setup where possible.
- Account Migration & Management: Manage the creation, migration, and standardization of user accounts, groups, and permissions within the unified Directory Service (e.g., Active Directory, Google Workspace).
- Email and Collaboration System Integration: Execute the migration of email accounts and data (inboxes, calendars, contacts) from the legacy system(s) to the new corporate standard (e.g., Microsoft 365, Google Workspace).
- Software Deployment: Install, configure, and manage core business applications and licensing for the combined organization.
Network & Security
- Assist in the integration and configuration of network infrastructure (Wi-Fi, VPN access, printers) to ensure seamless connectivity for all locations and remote employees.
- Implement and enforce basic IT security policies, including multi-factor authentication (MFA) and endpoint protection.
- Manage IT inventory and track assets, recommending necessary upgrades or replacements.
Help Desk & Support
- Serve as the primary point of contact for technical support requests related to workspace issues, software, and connectivity.
- Provide one-on-one training and documentation to staff on new systems, software, and security best practices.
- Troubleshoot and resolve hardware, software, and network issues efficiently and with a high degree of customer service.
Qualifications
- Education: Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.
- Experience: 2-4 years of experience in an IT support or specialist role, with demonstrable experience in merger/acquisition integration or mid-scale system migration preferred.
- Technical Skills (Must-Have):
- Expertise in managing and administrating modern cloud-based email and collaboration suites (e.g., Microsoft 365/Exchange, Google Workspace/Gmail).
- Proven ability to configure and troubleshoot Windows and macOS operating systems.
- Familiarity with Directory Services for user and group management.
- Strong knowledge of basic networking concepts (TCP/IP, DNS, VPN).
Key Competencies
- Adaptability & Problem-Solving: Ability to quickly assess and solve technical challenges arising from merging two distinct IT environments.
- Communication: Excellent interpersonal skills with the ability to explain complex technical issues to non-technical users clearly and patiently.
- Organizational Skills: Meticulous attention to detail for precise documentation and inventory management.
