JOB TITLE: Information Technology Manager, Americas
REPORTS TO: Vice-President Operations, Americas (with functional report to HQ IT)
Job Purpose:
The IT Manager is responsible for the overall operation of IT and computing resources for all office and retail locations (including e-commerce) throughout the Americas.
Scope includes network communications, computer hardware, and software applications. The role will communicate regularly with global IT partners to ensure systems, processes, policies, and procedures to aligned with Brand and Zegna Group directives.
The role manages data and communications services (LAN, WAN, and messaging systems), IT operations (Security, Patch Management, Enterprise Backups, Network Servers, desktop and laptop systems), as well as supervision of an external IT User Support vendor for both the office and our DOS and is responsible for leading and implementing strategic programs and initiatives to deliver solutions which drive business results.
Tasks & Responsibilities:
- Responsible for the execution of the Information Technology strategy for the Americas, in partnership with the VP Operations, HQ IT, and other relevant stakeholders.
- Lead IT projects and workstreams as directed to integrate Group systems and to support sustainable business growth strategies.
- In partnership with HQ, identify and implement new technologies to ensure that local technology and practices are up to date.
- Manage implementation of software/hardware upgrades as well as new product launches; act as local project manager to ensure timely and effective implementation.
- Partner with users throughout the organization to assess the alignment of systems and technology with business processes and requirements.
- Advocate for local business needs to HQ to obtain required support for systems and process solutions.
- Manage relationships with key service providers to ensure regular IT support service is available to Retail and Corporate employees; negotiate service level agreements with internal and external customers and services providers, in partnership with supervisor.
- Develop reliable metrics for hardware, software and storage to enable strategic capacity planning, ensure optimal performance and availability of enterprise IT resources including data communications, local area networks, application servers, file and print services, personal computers and Internet services.
- Implement and monitor performance metrics; ensures all hardware, software and communications problems are addressed in a timely and efficient manner.
- Prepare and manage local IT budgets, in partnership with VP Operations and Americas CFO.
- Lead the acquisition, configuration, and installation of IT resources in accordance with Group standards including personal computers, operating systems, application software, communications and networking equipment.
- Manage the inventory of IT resources.
- Manage the implementation of training to ensure adequate levels of knowledge regarding the use of information technology and IT process flow across all functions and departments.
- Administer the publication of IT standards, policies and procedures including, but not limited to, data security, protection and recovery.
- Lead execution of IT deliverables for all new store opening projects.
- Lead local execution of “T Flow” project (replatforming of POS / CRM applications)
KNOWLEDGE, SKILLS & ABILITIES
- 6-8 years of experience working in a customer driven organization with a strong background in technology innovation, infrastructure, networking, cybersecurity, and cloud computing, systems architecture, project management, and/or data analysis; preferably within the Retail Industry
- Expertise in Microsoft Windows, Internet Connectivity, LAN, WAN, Cognos, Sthealth3000, X-Store
- Strong leadership skills, especially the ability to direct cross-functional stakeholders
- Excellent verbal and written communication skills
- Strong results orientation with the ability to prioritize and manage multiple priorities
- Excellent project management skills
- Strong customer service mindset
- Outstanding organizational and time management skills, with the ability to prioritize tasks effectively
- Ability to travel as needed
