Who We Are:On Location is a global leader in premium experiential hospitality, offering ticketing, curated guest experiences, live event production and travel management across sports, entertainment, fashion and culture. On Location provides unrivaled access for corporate clients and fans looking for official, immersive experiences at marquee events, including the Olympic and Paralympic Games, FIFA World Cup 2026, Super Bowl, NCAA Final Four, and more. An official partner and/or service provider to over 150 iconic rights holders, such as the IOC (the Milano Cortina 2026 and Los Angeles 2028 Olympic Games), FIFA, NFL, NCAA, UFC, WWE, and PGA of America, the company also owns and operates a number of its own unique experiences. On Location is a subsidiary of TKO Group Holdings, Inc. (NYSE: TKO), a premium sports and entertainment company.
THE ROLE
The Manager, LA28 Platinum Access Business Development is an important role within the On Location Custom Product Development and Sales Strategy initiative (e.g. Platinum Access, Amplify) with a primary responsibility for proposal development and account management. Critical to the commercial success of the entire On Location business with a focus on the IOC (and more specifically LA 2028), the Manager will curate customized products and solutions for each corporate group and/or organization and build a strong operations / staffing structure that will support the expected program. This position will work in tandem with the division’s leads and other team members as well as other key workstreams -- including but not limited to sales, marketing, legal, and operations -- to meet and exceed client expectations as well as create effective & efficient processes and a positive & productive working environment.
ESSENTIAL FUNCTIONS & RESPONSIBILTIES
This job description is not designed to cover or contain a comprehensive listing of the employee's activities, duties, or responsibilities for this job. Duties, obligations, and activities may change at any time with or without notice.
Primary Responsibilities:
·Business Operations
oEstablish and implement initiatives leveraging technology systems and tools to enhance efficiency and streamline operations
oDevelop and maintain a strong working relationship with all functional areas / workstreams; available to assist other related projects, as needed
oAuthor and distribute event-related communications to applicable staff
oEnsure a continued understanding and appreciation of the wider business objectives of On Location and the client
oExecute all other duties assigned by the team or leadership
Business Development
From initial contact to the contracting phase to execution -- develop and maintain relationships with corporate clients, UWHIs, and other important VIP clients with the goal of driving sales long-term across all On Location properties
oIdentify the unique hospitality requirements of each client, cultivate the relationship and champion their needs to grow revenue opportunities and design the most optimal product and program solutions depending on client business objectives
oBuild and manage event budgets during the ideation and curation process, with oversight from Management and other key function areas, to ensure the proposed and sold experiences are financially sound
oAuthor, edit, assist with design, and/or produce proposal materials
oManage the contracting process, including negotiations, escalations, and approvals/signatures for mutually “win-win” solutions and ensure On Location receives the best available rates in the market for guest experiences
oWhen required, support the development and delivery of RFIs, RFPs, and/or other responses to client briefings with support from other functional areas and team members
oMaintain client records in the CRM/database (Salesforce) and inventory management system (Optimo)
From initial contact to the contracting phase to execution -- develop and maintain relationships with corporate clients, UWHIs, and other important VIP clients with the goal of driving sales long-term across all On Location properties
oWork in close coordination with the Program Management team on all business development opportunities and feasibility of programs and solutions offered
oAnalyze and review financials relating to post-event sales, event expenses, payments, reconciliations, client reporting, and general ledger allocations
oReview post-event notes and client surveys to ensure brand quality standards are achieved
oMaintain the collection, input, and documentation of event summary information (e.g., historic sales reporting, event survey, and financial client reporting, actuals to accounting, check approval)
oAssemble information from functional areas, including objectives and deliverables, implementation, processes, timelines, staffing needs, budgets, etc.
oOnsite attendance at events and client meetings/site visits as required
oResearch, gather, organize, author, edit, assist with design, and/or produce written materials; revise drafts including executive summaries, case studies, and conclusions
Other Duties & Responsibilities:
·Team Management: one-on-one, performance management, team development, staff training, reinforcement of & accountability for processes, etc.
·Develop, document, and implement specific procedures, systems, and operational efficiencies
Conduct and/or participate in Team and Leadership Team meetings, as needed
Provide leadership / feedback on process development / improvement during meetings
·Participate in post-event review meetings regularly
·Provide input on performance reviews, bonuses, and merit increases
·Monthly expense and/or event budget reconciliations, as needed
·Drive focus on Continuous Quality Improvement
·Maintain a customer-first approach by looking at the entire event ecosystem through the lens of the customer journey
·Lead by example, model our core values, and set the pace for the rest of the team while inspiring creativity and innovation
·Communicate expectations and establish clarity regarding job responsibility and task ownership; help the team prioritize, stay focused, and organized
·Extensive collaboration and communication within the team and across workstreams
·Situation analysis and decision making; identify, understand, and remove roadblocks
Travel:
Must be adaptable with work and travel schedule and be available to travel for work which may include extended work hours during nights, weekends, and holidays. International travel may be required throughout the year, including extended periods of remote work within local offices within host cities. Expected travel may range from 15-20% annually and 1-2 months of continuous travel during rightsholder events.
QUALIFICATIONS
To perform this job successfully, the candidate must be able to perform each essential duty above at the highest levels. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Required Education and/or Experience, Knowledge, Skills, and Abilities:
·Bachelor's Degree in Hospitality, Business Development, Account Management, or a related field, or equivalent experience required
·Experience in a management position (minimum of 7+ years), preferably in a B2B role or within the travel and hospitality industry
·Proficiency in Salesforce, Airtable, Keynote (Apple), Microsoft Office applications (particularly Excel, Outlook, and PowerPoint), and Adobe (particularly InDesign and Photoshop)
Preferred Education and/or Experience, Knowledge, Skills, and Abilities:
·Proven record of building and maintaining client relationships and managing complex corporate accounts
·Experience with B2B, corporate groups, and/or high-touch guest services, experience execution and/or event operations
·A hands-on approach with the ability to execute customized and curated solutions for B2B and/or corporate clients
·Understanding of the entertainment landscape including the business of sports, fashion, culinary, and other cultural verticals
·Exceptional interpersonal skills – a collaborative style and ability to communicate effectively at all levels with strong oral, written, and presentation skills
·A creative, innovative, and strategic thinker with excellent time-management, organizational and supervisory skills as well as the ability to thrive in a high-pressure, deadline-driven environment
Balance of creativity / innovation to dream big with the realistic logistical expertise to get things done
Ability to use resources effectively and efficiently, can perform multiple tasks at once, and arrange information in a useful manner
Produce accurate work, even when under pressure, and check accuracy of information; thrives in a fast-paced, deadline-driven environment
·Ability to set priorities, quickly zero-in on the "critical few" and put the "trivial many" aside, and to juggle numerous tasks and priorities while maintaining productive flow of work Continually strives for self-development and discovering better means of accomplishing both personal and professional goals
Produce accurate work, even when under pressure, and check accuracy of information; thrives in a fast-paced, deadline-driven environment
·Comfortable traveling and working within an international environment
·Experience with International, Olympic, World Cup, and/or major sporting events as well as the Travel & Hospitality industry
Produce accurate work, even when under pressure, and check accuracy of information; thrives in a fast-paced, deadline-driven environment
CORE VALUES
As the leading experiences company in the world, we strive to be the most innovative and passionate — the best of the best. We uphold these values in our quest for excellence:
Exceed all service expectations with our customers, our partners, and each other.
Create value by enriching people's lives.
Do the right thing and bring others along with us — always.
Propel the power of diversity, in thought, team and experience.
Partner to generate win-win solutions.
Ignite and empower our team's entrepreneurial spirit.
Exude respect and gratitude — treat others as you would want to be treated.
Per local requirements and in the interest of transparency, the hourly rate shown below reflects the prevalent current hiring range for this position. Hiring pay rates are based on a number of factors, including location and may vary depending on job-related qualifications, knowledge, skills and experience. The company strives to provide locally competitive rewards packages, which include base rate along with, as applicable, short- and long-term incentives, growth and developmental opportunities, and robust benefits, such as health care, retirement, vacation and other paid time off, and additional offerings.
Hiring Rate Minimum:
$71,250 annually (minimum will not fall below the applicable state/local minimum salary thresholds)
Hiring Rate Maximum:
$95,000 annually
