Title: Technical Desktop Support
Duration: Contract
Location: Onsite 5 days a week in NYC (10022)
Industry: Financial Services
Job Summary:
A direct client is seeking an IT Support Specialist with experience in desktop and server troubleshooting, user account management, and hardware support. The ideal candidate will have a strong background in Active Directory, Microsoft 365, desktop application troubleshooting, and experience supporting both on-site and remote users.
Key Responsibilities:
Active Directory Management
- Create, manage, and administer user accounts.
- Add or remove users and computers from groups.
- Update account attributes as needed.
Desktop Application Troubleshooting
- Provide support for Adobe software, including troubleshooting PDF issues (opening, editing, merging, deleting).
- Troubleshoot and resolve issues with Microsoft 365 apps, including Excel, Word, PowerPoint, Teams, and Outlook (desktop and mobile versions).
- Resolve cache mode and other configuration issues in Outlook.
Web Browser Support
- Assist with troubleshooting browser issues in Chrome, Firefox, and Edge.
- Review system logs in Event Viewer to investigate app crashes, blue screens, or other errors.
Hardware Support
- Build, image, and profile new PCs and laptops.
- Install and swap RAM, video cards, and other hardware components in desktop computers.
- Troubleshoot and support Zoom meetings, including conference room setup and virtual collaboration tools.
- Replace printer toners, rollers, and troubleshoot printer jams.
- Support Apple iPhone issues and troubleshoot scanning problems with Fujitsu and Konica scanners.
- Perform hardware moves, PC/monitor swaps, and other related tasks.
Phone and Communication Systems Support
- Configure and maintain Cisco phones, including adding/removing lines and setting up new user profiles.
- Troubleshoot issues with headsets, handsets, and other communication equipment.
Support for Remote Users
- Assist remote users with connectivity issues, including VPN and RDP troubleshooting on both Mac and PC.
- Troubleshoot issues with Big-Edge F5 VPN and other remote access technologies.
Required Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Strong experience with Active Directory management (user accounts, groups, and attributes).
- Proficiency in troubleshooting common desktop apps (Adobe, Microsoft 365) and web browsers (Chrome, Firefox, Edge).
- Experience with hardware management and troubleshooting (PCs, laptops, printers, phones).
- Knowledge of remote access tools and VPN technologies (Big-Edge F5, RDP).
- Familiarity with phone system administration (Cisco, etc.).
- Excellent communication and problem-solving skills.
Desired Skills:
- Experience with Zoom and Cisco Spark Kits for virtual collaboration and conference room setups.
- Familiarity with Apple iPhone troubleshooting.
- Knowledge of Event Viewer for log analysis.
- Ability to troubleshoot and configure devices for remote access.
