Job Details
Description
Position Location: Baltimore, MD
Schedule: Monday through Friday in office
Salary: $80,000 - $85,000 per year
Join Chimes – and go further to help others go far! Chimes is a not-for-profit organization that assists people with intellectual and behavioral challenges to achieve their fullest potential.
Our vast array of services — educational, employment, vocational, residential, habilitative and behavioral health — are delivered through a network of national and international affiliates. This allows us to take a comprehensive, holistic approach to improving the lives of every person we serve — those who receive and those who reap the benefits of our innovative, responsive solutions.
Primary Responsibilities
Systems Administration
- Maintain and administer IT systems including software, hardware, and configurations.
- Administer Windows servers and Hybrid Entra-AD environment.
- Support and maintain Microsoft 365 Applications including Entra ID administration.
- Install, configure, and maintain servers, endpoints, and software.
- Monitor performance, availability, and system capacity; resolve deficiencies proactively.
- Manage configuration standards and ensure consistent system builds.
Security, Backup & Recovery
- Implement and maintain security controls across cloud and on-prem systems.
- Ensure timely patching, updates, and vulnerability remediation.
- Manage endpoint and cloud security tools.
- Perform data backups, monitor backup jobs, and conduct regular test restores.
- Support incident response and assist in security investigations.
Support & Collaboration
- Provide Tier 3 escalation support for complex technical issues.
- Mentor junior IT staff and guide troubleshooting efforts.
- Communicate effectively with staff and respond promptly to urgent support needs.
- Collaborate with internal teams, vendors, and partners on projects and system improvements.
Documentation, Projects & Process Improvement
- Maintain accurate technical documentation, diagrams, and SOPs.
- Participate in system upgrades, migrations, new deployments, and lifecycle projects.
- Recommend tools and techniques that improve reliability, security, and efficiency.
Other Duties
- Attend trainings and staff meetings; stay current on best practices.
- Perform additional tasks or special projects as assigned.
Requirements
Education & Experience
- Vocational/technical training or equivalent experience required; certifications or relevant college coursework preferred.
- 3–5+ years of hands-on systems administration and security experience.
Skills & Qualifications
- Strong knowledge of Windows Server, AD, Group Policy, DNS/DHCP, and M365 administration.
- Experience with endpoint management tools (Intune, ManageEngine, etc.).
- Familiarity with security controls, backup systems, disaster recovery, and incident response.
- Excellent troubleshooting and documentation skills.
- Strong communication, collaboration, and problem-solving abilities.
Additional Requirements
- Acceptable driving record if travel is required.
Key Attributes
- Proactive, adaptable, and committed to continuous improvement.
- Strong ownership mentality and attention to detail.
- Ability to work independently and mentor others.
What’s in it for you?
Total Rewards (For Full-Time Hourly/Salaried = >30 hours/week):
- Medical, Dental, and Vision Insurance
- Flexible Spending Accounts
- Life Insurance
- Disability Insurance
- Paid Time Off
- 403(b) with Company Match
- Transportation Subsidy
- Employee Recognition Programs
- Referral Bonus opportunities
- And More!
Want to learn more?
To learn more about Chimes, and how you can achieve personal and professional growth within a purpose-driven organization, visit us at: https://chimes.org/Careers.
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