Job Details

Description

Position Location: Baltimore, MD

Schedule: Monday through Friday in office

Salary: $80,000 - $85,000 per year

Join Chimes – and go further to help others go far! Chimes is a not-for-profit organization that assists people with intellectual and behavioral challenges to achieve their fullest potential.

Our vast array of services — educational, employment, vocational, residential, habilitative and behavioral health — are delivered through a network of national and international affiliates. This allows us to take a comprehensive, holistic approach to improving the lives of every person we serve — those who receive and those who reap the benefits of our innovative, responsive solutions.

Primary Responsibilities

Systems Administration

Maintain and administer IT systems including software, hardware, and configurations.
Administer Windows servers and Hybrid Entra-AD environment.
Support and maintain Microsoft 365 Applications including Entra ID administration.
Install, configure, and maintain servers, endpoints, and software.
Monitor performance, availability, and system capacity; resolve deficiencies proactively.
Manage configuration standards and ensure consistent system builds.

Security, Backup & Recovery

Implement and maintain security controls across cloud and on-prem systems.
Ensure timely patching, updates, and vulnerability remediation.
Manage endpoint and cloud security tools.
Perform data backups, monitor backup jobs, and conduct regular test restores.
Support incident response and assist in security investigations.

Support & Collaboration

Provide Tier 3 escalation support for complex technical issues.
Mentor junior IT staff and guide troubleshooting efforts.
Communicate effectively with staff and respond promptly to urgent support needs.
Collaborate with internal teams, vendors, and partners on projects and system improvements.

Documentation, Projects & Process Improvement

Maintain accurate technical documentation, diagrams, and SOPs.
Participate in system upgrades, migrations, new deployments, and lifecycle projects.
Recommend tools and techniques that improve reliability, security, and efficiency.

Other Duties

Attend trainings and staff meetings; stay current on best practices.
Perform additional tasks or special projects as assigned.

Requirements

Education & Experience

Vocational/technical training or equivalent experience required; certifications or relevant college coursework preferred.
3–5+ years of hands-on systems administration and security experience.

Skills & Qualifications

Strong knowledge of Windows Server, AD, Group Policy, DNS/DHCP, and M365 administration.
Experience with endpoint management tools (Intune, ManageEngine, etc.).
Familiarity with security controls, backup systems, disaster recovery, and incident response.
Excellent troubleshooting and documentation skills.
Strong communication, collaboration, and problem-solving abilities.

Additional Requirements

Acceptable driving record if travel is required.

Key Attributes

Proactive, adaptable, and committed to continuous improvement.
Strong ownership mentality and attention to detail.
Ability to work independently and mentor others.

What’s in it for you?

Total Rewards (For Full-Time Hourly/Salaried = >30 hours/week):

Medical, Dental, and Vision Insurance
Flexible Spending Accounts
Life Insurance
Disability Insurance
Paid Time Off
403(b) with Company Match
Transportation Subsidy
Employee Recognition Programs
Referral Bonus opportunities
And More!

Want to learn more?

To learn more about Chimes, and how you can achieve personal and professional growth within a purpose-driven organization, visit us at: https://chimes.org/Careers.

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Chimes

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