Primary Objective: The IT System Engineer's role is to assist in the daily operation of the in-house computer network and Network Operating Systems (NOS). This includes planning, developing, installing, configuring, maintaining, supporting, and optimizing all network hardware, software, and communication links. Incumbent will analyze and resolve end-user hardware and software computer problems in a timely and accurate fashion and provide end user training when required.
Primary Job Duties
- Operate in an ethical manner by following all RIE policies and procedures relating to property, handling, tracking budgets, confidentiality, and proper behavior between staff and customers
- Gather system requirements; make design recommendations, document, and test Internet and intranet applications utilizing various technologies.
- Ability to adapt design approaches successfully used in precedent systems and determine innovative ways to use legacy systems interchangeably with new process/applications.
- Analysis - Develops detailed functional specifications for modifications, defect corrections, enhancements, and user documentation.
- Assists in the administration and configuration of components for the internal and external network systems to include monitoring, tuning capacity planning for file print and email servers, and adjusting configurations as necessary to resolve problems and enhance capabilities.
- Ensure that servers are configured to meet the intended security requirements and are compatible with existing security practices.
- Administers the patch management server and manages patch deployments to servers
- Keeps abreast of new and developing IT technologies and makes recommendations, as appropriate, to improve services and system performance.
- Maintains written technical documentation (SOPs) for systems and processes under their control.
- Informs the Supervisor, Server Operations, of any IT service problems or issues with Maintenance Windows for any core systems, be it Emergency Maintenance or Scheduled Maintenance
- Develop templates and standards to implement/maintain equipment
- Other duties as assigned.
Supervisory Responsibilities: No direct supervisory responsibilities.
Physical Demands And Work Environment
- Regular use of the telephone and e-mail for communication is essential.
- Sitting for extended periods is common.
- Hearing and vision within normal ranges is helpful for normal conversations, to receive ordinary information and to prepare or inspect documents.
- Heavy lifting is expected up to 50 lbs and exertion of up to 80 lbs. of force occasionally may be required.
- Good manual dexterity for the use of common office equipment such as computer terminals, copiers, and FAX machines.
- Reasonable accommodation can be made to enable people with disabilities to perform the described essential functions of this position.
Knowledge/Skills/Abilities
- Provide excellent customer service by developing a clear understanding of customers' needs and goals while maintaining clear communication and follow through in order to meet the expectations of both internal and external customers.
- Work effectively with division members and members of departments to resolve common issues or problems as well as listening and seeking others' perspective on how to complete assignments. Keeps others informed and up to date about tasks, progress, or projects.
- Plan, prioritize, set goals, establish standards, coordinate tasks, show concern for deadlines, and track progress with respect to personal performance.
- Allocate a variety of resources that may include materials, money, facilities, and equipment. Requires the ability to assess needs and track progress.
- Successfully determine and initiate a course of action considering multiple options, information sources, and development of contingency plans.
- Analyze internal and external trends and influences to gain an understanding of where the company is and provide guidance to the future.
- Must have expert level knowledge of computer and network operations to include design specifications for application program systems, data processing hardware and software functions, capabilities and interrelationships, maintenance and trouble-shooting methods and techniques, and security and control methods of electronic data systems.
Required Qualifications (Education And Experience)
- Bachelor's Degree in a computer science/I.T. related field AND 2 years' experience in an IT system support environment; or an equivalent combination of education and experience.
- Working knowledge of Linux systems and the use of SSH connectivity and commands.
- Understanding of current information systems technologies such as client/server, relational databases, web-based systems, and object-oriented design
- Travel to company locations will be required as needed; approximately one trip every 2-3 months.
