Desktop Cloud Engineer
Do you want a career without limits? Do you want to shape your own future and be surrounded by people who listen? If so, we have the perfect opportunity for you at Smith + Howard. Smith + Howard is a family of companies that offers tax, audit, accounting and advisory and wealth management services. We have a national reach, while still offering a local firm flavor.
We offer competitive pay, excellent training opportunities and great benefits. You can help influence our culture and have the support and dedication from our leaders to help you achieve your career goals. Smith + Howard provides a great opportunity for professional growth and advancement within one the region's top firms.
If you are ready to make a career move and join a firm consistently named a “Best of the Best Firms” (Inside Public Accounting), we invite you to complete our employment application.
A true partner within the business, our IT team works globally as one cohesive unit comprised of collaborative professionals who take pride in support and customer service. Core areas include solutions delivery and application development, network operations, workforce services and information services/knowledge management.
Summary
The Desktop Cloud Engineer is responsible for managing, deploying, and maintaining Smith + Howard’s end-user computing environment with a focus on Microsoft Intune and Windows Autopilot. This role ensures seamless device provisioning, policy enforcement, software deployment, and endpoint security across the enterprise.
The position also includes ownership of software packaging and distribution, ensuring applications are properly engineered, tested, and deployed through modern management platforms. In addition, the Desktop Cloud Engineer serves as a Level 3 escalation point for complex end-user computing issues, providing expert-level troubleshooting and root-cause analysis to resolve advanced technical problems and prevent recurrence.
The ideal candidate is a detail-oriented IT professional with strong technical knowledge of modern endpoint management and a passion for improving the user experience through automation and standardization.
Essential Functions
- Design, configure, and manage Microsoft Intune for device management, application deployment, compliance policies, and conditional access.
- Implement and maintain Windows Autopilot for zero-touch provisioning and streamlined onboarding of new devices.
- Expertise in patching, vulnerability remediation, and optimizing Windows Update for Business rings.
- Build and maintain golden images and configuration profiles to standardize device setups across the organization.
- Advanced experience with software packaging, testing, and deploying applications (Intune Win32, MSI, EXE).
- Support and maintain Windows 11 endpoints, including patching, updates, and performance optimization.
- Develop and maintain PowerShell scripts and automation tools for endpoint management and reporting.
- Collaborate with IT security to ensure endpoints meet corporate compliance and security requirements (BitLocker, Defender, encryption, etc.).
- Troubleshoot Intune enrollment issues, Autopilot deployment failures, and general device management problems.
- Support integration between Intune, Azure Active Directory, and other Microsoft 365 services.
- Provide Tier 3 support for desktop-related issues escalated from the service desk.
- Assist in managing and resolving tickets in Level 3 support queue.
- Working knowledge or Microsoft 365 suite of products
- Other duties as assigned.
Position Requirements
- 4+ years of experience in a Desktop Engineer, Endpoint Administrator, or similar role.
- Hands-on experience with Microsoft Intune and Windows Autopilot in a production environment.
- Strong knowledge of Windows 11, Active Directory, Azure AD, and Group Policy.
- Experience with PowerShell scripting for automation and configuration management.
- Familiarity with Microsoft 365 and Endpoint Security solutions (Defender, Conditional Access, etc.).
- Understanding of networking fundamentals and how they relate to endpoint connectivity.
- Excellent troubleshooting and analytical skills.
- Strong organizational and analytical skills; oral and written communication skills
- Experience working with virtual / remote staff members.
Preferred Qualifications
- Microsoft certification such as MD-102 (Endpoint Administrator Associate), MS-101, or AZ-104.
- Experience with co-management (Intune + Configuration Manager).
- Knowledge of macOS and mobile device management (MDM) platforms.
- Experience supporting hybrid or global environments.
Key Competencies:
- Strong attention to detail and organizational skills.
- Excellent project management skills
- Ability to take initiative and lead projects.
- Excellent communication and documentation abilities.
- Ability to work independently and as part of a collaborative IT team.
- Proactive mindset with a focus on continuous improvement and automation.
Why Join Us?
You’ll be part of a collaborative Technology Operations team focused on improving the digital employee experience across the company. We value problem solvers who take initiative and bring both technical expertise and customer-first mindset to workplace technology challenges.
