We are looking to add an IT Support Specialist to our team who can start working immediately.
At UpRys, our mission is to empower organizations to create change through people, process, and technology. Our experienced professionals help serve the needs of small businesses and nonprofits with valuable expertise in finance and accounting, operations, workforce management, technology, marketing, and leadership.
We create meaningful change when we work together. At UpRys, our dedicated employees and fractional partners are core to our success. We work with individuals who are interested in bettering the community, building their expertise, and contributing their knowledge to a high-functioning team.
UpRys provides a collaborative environment, where ideas are appreciated and thinking outside of the box is respected.
As our IT Support Specialist, you will provide Level 1 technical assistance and perform administrative duties to support our operations and clients. This role is ideal for tech-savvy individuals who are excellent communicators and enjoy a dynamic work environment that offers professional growth.
This position requires the IT Support Specialist to be onsite with clients. We are seeking someone who currently lives in the Columbus, OH metro areas as this person needs to be available to start immediately.
Responsibilities:
Client Support:
- Provide first-level contact and convey resolutions to customer issues.
- Properly escalate unresolved queries to the next level of support.
- Track, route, and redirect problems to correct resources.
- Walk customers through problem-solving processes, including step-by-step guidance.
- Follow up with clients, provide feedback, and see problems through to resolution.
- Ensure proper recording and closure of all issues.
- Prepare accurate and timely reports.
Administrative Duties:
- Manage appointment scheduling, including meetings and conference calls.
- Handle queries from managers and employees.
- Update customer data and produce activity reports.
- Respond promptly to managers’ and clients' emails and queries.
- Organize and schedule internal resources such as meetings and documentation.
Must Haves:
- 4+ years of hands-on experience in IT support or a similar technical role is required.
- Experience with Active Directory
- Experience as a System Administrator
- Must currently live in the Columbus Ohio Metro area
Systems and Software Experience:
- Operating Systems: Proficiency with Windows (Windows 10/11, Windows Server) and basic familiarity with macOS or Linux environments is often needed.
- Networking: Understanding of basic networking concepts (IP addressing, DNS, DHCP, VPN setup, etc.) is beneficial, as well as experience with troubleshooting connectivity issues.
- Office 365/Google Workspace: Experience supporting users in a cloud-based environment, including email configuration, basic administration, and troubleshooting user issues.
- Ticketing Systems: Familiarity with ticketing or helpdesk software (such as ServiceNow, Zendesk, or JIRA) for managing and tracking support requests.
- Hardware Support: Experience with troubleshooting and maintaining basic hardware, including desktops, laptops, printers, and peripherals.
- Security Basics: Awareness of cybersecurity principles, such as multi-factor authentication, password policies, and endpoint protection tools.
- Network+ Certified
- CompTIA A+ Certified
Other:
- Must be a problem solver
- Have a sense of urgency in resolving issues
- Must be detail oriented
- Takes the initiative
- Have the desire to learn
- Must be able to January 2, 2026
If interested in apply for the IT Support Specialist position, please apply through LinkedIn or send your resume directly to jhomsy@uprys.com.
