Title: IT Support Technician
Location: Dallas/Fort-Worth Texas Area
Duration: 3 month contract with possible conversion
Job Description
Insight Global is looking for a IT Support Technician in the Dallas/Fort Worth Texas Area. This person will be able to travel to a variety of different locations to help support with IT related inquiries.
Required Skills & Experience
• Associate in computer science or PC related certification preferred.
• 3-5 years of PC Support related experience.
• Must have knowledge of commonly used concepts, practices, and procedures for the PC/LAN Support Department.
• Strong working knowledge of Microsoft Operating Systems and Microsoft Office products.
• Ability to effectively and professionally communicate and collaborate with all levels of the organization and peers to reach common goals.
• Experience leading various desktop related projects.
• A working knowledge of x86 computer hardware and peripheral devices.
• Knowledge of networking principles, cabling, and TCPIP protocol.
• Experience with installation of Operating Systems and PCs
• Must be able for travel, including some overnights and weekends.
Nice to Have Skills & Experience
• Basic knowledge of inventory systems, LAN/WAN technology, and PC/Printer maintenance
• Understanding of Binay and Hex numbering systems
Responsibilities:
• Responsible for maintaining all PC Systems, peripheral devices and associated infrastructure used by First Community Services and supported organizations.
• Responsible for life-cycle management of the desktop and branch infrastructure ensuring adequate inventories and service levels are maintained.
• Perform hardware diagnostics and execute or coordinate repairs in a timely fashion to ensure customer satisfaction. • Effectively translate user requests, business needs and technical specifications into formal written documentation.
• Provide second level support for all hardware and software escalations from the helpdesk.
• Responsible for hardware procurement; including placing orders though purchasing tools for PCs and hardware peripherals and management inventory of those items.
• Conduct independent research on computer products (trends in technology) in support of PC procurement and development efforts. Evaluate cost benefit analysis of products and recommend hardware and installation products for purchase.
• Maintain vendor relationship for contact/troubleshooting purposes serving as a liaison with third-party support and PC equipment vendors.
• Use discretionary judgment in planning, scheduling and executing computer equipment installations, imaging, upgrades and replacement projects.
