IT OPERATIONS SPECIALIST
Pay: $40-50 hr
Location: Manhattan
Summary
We are seeking a detail-oriented and customer-focused IT Operations Specialist to oversee and support a dynamic in-office technical environment. The ideal candidate will manage hardware inventory, provide expert in-person support, troubleshoot hardware and software issues across a range of devices, and collaborate with various teams to ensure seamless technology operations. If you have a knack for swift problem-solving, strong technical knowledge, and a commitment to white-glove service, this position offers an excellent opportunity to contribute to our organization's success.
Requirements
- 3-5 years of experience in system administration or a similar IT support role
- Proven experience managing on-site inventory, hardware requests, and vendor coordination
- Strong Mac experience is essential
- Expertise in providing white-glove, high-level support
- In-depth knowledge of networking concepts (TCP/IP protocols, Wi-Fi, VPN, wired connections)
- Familiarity with Google Workspace and Microsoft 365 platforms
- Ability to troubleshoot AV equipment (e.g., Neat Bars, Zoom Rooms)
- Experience with Active Directory or Okta for user provisioning and permissions
- Competency in handling user access requests and security protocols
- Experience with mobile device management (MDM) and software/hardware installations
- Ability to assist with conference room technology setup and troubleshooting
Responsibilities
- Manage on-site inventory, including hardware requests, shipping, receiving, and vendor interactions
- Provide in-person, white-glove support for end-users’ hardware and software issues across various devices
- Support user access management, ensuring proper permissions in AD, GSuite, Okta, and similar systems
- Troubleshoot network connectivity issues (Wi-Fi, VPN, wired) and assist with software installations and mobile device setups
- Collaborate with Office Operations and Network Engineering teams on in-office technology setup and troubleshooting
- Perform routine maintenance, updates, and system checks
- Document support requests accurately in the ticketing system and ensure timely resolution
- Escalate complex issues appropriately to specialized support teams as needed
