About Us:
LTIMindtree is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies. As a digital transformation partner to more than 700+ clients, LTIMindtree brings extensive domain and technology expertise to help drive superior competitive differentiation, customer experiences, and business outcomes in a converging world. Powered by nearly 90,000 talented and entrepreneurial professionals across more than 30 countries, LTIMindtree a Larsen & Toubro Group company combines the industry-acclaimed strengths of erstwhile Larsen and Toubro Infotech and Mindtree in solving the most complex business challenges and delivering transformation at scale. For more information, please visit. www.https://www.ltimindtree.com/
Job Title: IT Support Engineer
Location: NY
Duration: FTE.
Job Description:
Job Description for Onsite Engineer Role
The Onsite IT Support Engineer provides critical technical support to endusers directly at their physical locations This role is responsible for diagnosing troubleshooting and resolving hardware software and network issues ensuring seamless operation of IT systems and infrastructure They play a vital role in maintaining a productive and efficient working environment by addressing technical challenges promptly and effectively
Responsibilities
- Provide direct technical support
- Respond to service tickets and requests for technical assistance via phone email or inperson
- Diagnose and resolve firstlevel issues related to workstations laptops operating systems Windows macOS Linux software applications printers scanners and other peripherals
- Troubleshoot network connectivity issues LANWAN VPN WiFi
- Assist with user account management and access permissions
- Hardware and software management
- Install configure and upgrade computer hardware and software
- Maintain hardware and software inventory
- Perform preventative maintenance and repairs on IT equipment
- Network maintenance and security
- Monitor and maintain computer networks and servers
- Apply firewall policies and multifactor authentication MFA to secure networks
- Assist with cybersecurity incident response and educate employees on best practices
- Documentation and reporting
- Log and track support requests using a problem management database
- Maintain accurate records of issues and resolutions
- Prepare and submit regular reports on IT support activities
- Training and user education
- Provide oneonone and group training to users on hardware software and IT policies
- Develop and update training materials and knowledge base articles
- Teamwork and collaboration
- Work closely with other IT team members escalating complex issues to higher levels of support Tier 23 when necessary
- Collaborate with vendors and service providers to ensure timely resolution of issues
Skills
Mandatory Skills : EUC Desktop Engineering
Benefits/perks listed below may vary depending on the nature of your employment with LTIMindtree (“LTIM”):
Benefits and Perks:
- Comprehensive Medical Plan Covering Medical, Dental, Vision
- Short Term and Long-Term Disability Coverage
- 401(k) Plan with Company match
- Life Insurance
- Vacation Time, Sick Leave, Paid Holidays
- Paid Paternity and Maternity Leave
The range displayed on each job posting reflects the minimum and maximum salary target for the position across all US locations. Within the range, individual pay is determined by work location and job level and additional factors including job-related skills, experience, and relevant education or training. Depending on the position offered, other forms of compensation may be provided as part of overall compensation like an annual performance-based bonus, sales incentive pay and other forms of bonus or variable compensation.
Disclaimer: The compensation and benefits information provided herein is accurate as of the date of this posting.
LTIMindtree is an equal opportunity employer that is committed to diversity in the workplace. Our employment decisions are made without regard to race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), gender identity or expression, national origin, ancestry, age, family-care status, veteran status, marital status, civil union status, domestic partnership status, military service, handicap or disability or history of handicap or disability, genetic information, atypical hereditary cellular or blood trait, union affiliation, affectional or sexual orientation or preference, or any other characteristic protected by applicable federal, state, or local law, except where such considerations are bona fide occupational qualifications permitted by law.
