This job was posted by https://illinoisjoblink.illinois.gov : For more
Information, Please See
https://illinoisjoblink.illinois.gov/jobs/13130490
## Essential Functions
- Under general direction, serves as a Computer Support Analyst for
the Department of Innovation & Technology (DoIT), performing
difficult and specialized professional work in Client Services
functions serving assigned agencies and resolving complex hardware
problems.
- Provides technical support for computer-based hardware/software and
configures, implements, and tests PC based hardware and software for
stand-alone personal computers and in Local Area Networks.
- Serves as project coordinator for standard projects including
hardware/software installations and deployments by determining and
coordinating project components such as project scheduling and
assignments.
- Collaborates, confers, and conducts meetings with users to determine
user needs and objectives and develops recommendations to
accommodate users requests and ensures compatibility with existing
hardware and software standards.
- Monitors trouble tickets to ensure acceptable service levels for
providing break/fix services to agencies within listed time frames
are being met.
- Provides group or individual assistance and/or training to customers
on installed hardware and software and other functional areas
including, but not limited to, network and server hardware,
software, and peripherals.
- Keeps abreast of new developments in the information technology
field by continuing education through online training platforms,
meetings, training sessions, seminars, and conferences to increase
familiarity with and remain current on products, vendors,
techniques, and procedures.
- Performs other duties as required or assigned which are reasonably
within the scope of duties enumerated above.
## Minimum Qualifications
- Requires knowledge, skill, and mental development equivalent to
four (4) years of college with coursework in computer science or
directly related fields.
- Requires one (1) year of professional experience in client services
or a related Information Technology field.
