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## Essential Functions

Under general direction, serves as a Computer Support Analyst for

the Department of Innovation & Technology (DoIT), performing

difficult and specialized professional work in Client Services

functions serving assigned agencies and resolving complex hardware

problems.

Provides technical support for computer-based hardware/software and

configures, implements, and tests PC based hardware and software for

stand-alone personal computers and in Local Area Networks.

Serves as project coordinator for standard projects including

hardware/software installations and deployments by determining and

coordinating project components such as project scheduling and

assignments.

Collaborates, confers, and conducts meetings with users to determine

user needs and objectives and develops recommendations to

accommodate users requests and ensures compatibility with existing

hardware and software standards.

Monitors trouble tickets to ensure acceptable service levels for

providing break/fix services to agencies within listed time frames

are being met.

Provides group or individual assistance and/or training to customers

on installed hardware and software and other functional areas

including, but not limited to, network and server hardware,

software, and peripherals.

Keeps abreast of new developments in the information technology

field by continuing education through online training platforms,

meetings, training sessions, seminars, and conferences to increase

familiarity with and remain current on products, vendors,

techniques, and procedures.

Performs other duties as required or assigned which are reasonably

within the scope of duties enumerated above.

## Minimum Qualifications

Requires knowledge, skill, and mental development equivalent to

four (4) years of college with coursework in computer science or

directly related fields.

Requires one (1) year of professional experience in client services

or a related Information Technology field.

Illinois Department of Innovation & Technology (DoIT)

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Computer Support Analyst