Help Desk 1 (Onsite)
Primary Location: Austin, Texas
Need locals
V-Soft Consulting is currently hiring for a
Help Desk 1 for our premier client in
Austin, Texas.
WHAT YOU’LL NEED:
Technical Requirements and Certifications »
Preferred:
- CompTIA A+, CompTIA ITF+, or equivalent certification highly preferred.
Education And Experience »
- Experience delivering superior customer service (written, verbal, and in-person) across multiple delivery channels (telephone, email, in-person).: 3 years.
- Experience working with customers across all levels of technological proficiency: 2 years.
- Experience in the support of computers, the use of applicable programs and systems (such as Microsoft Office Suite, Windows 10, and Adobe products), and troubleshooting information systems: 2 years.
- Experience with Active Directory: 1 year.
- Experience with cloud platforms and technologies like Microsoft Azure: 1 year.
Preferred:
- A strong desire to grow and advance within an organization with an opportunistic landscape.: 1 year.
WHAT YOU’LL DO:
Job Responsibilities:
- Provides front-line technology support by answering and responding to inbound calls/emails in a timely and professional manner, gathering and analyzing information about the customer’s issue and determination of the best way to resolve the problem.
- Provides basic support and troubleshooting, including password resets, printer configurations, break/fix instructions, website content updates, creates accounts and configure hardware as part of onboarding processes, supports audio and video equipment in conference rooms, and support for more complex issues where configuration solutions have already been documented.
- Responsible for ensuring that all support calls/emails are properly documented in the tracking system, escalating issues as appropriate, and communicating trends to management.
Interested?
Qualified candidates should send their resumes to
muddin@vsoftconsulting.com
V-Soft Consulting Group is recognized among the top 100 fastest growing staffing companies in North America, V-Soft Consulting Group is headquartered in Louisville, KY with strategic locations in India, Canada and the U.S. V-Soft is known as an agile, innovative technology services company holding several awards and distinctions and has a wide variety of partnerships across diverse technology stacks.
As a valued V-Soft Consultant, you’re eligible for full benefits (Medical, Dental, Vision), a 401(k) plan, competitive compensation and more. V-Soft is partnered with numerous Fortune 500 companies, exceptionally positioned to advance your career growth.
V-Soft Consulting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
For more information or to view all our open jobs, please visit www.vsoftconsulting.com or call (844) 425-8425.
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