At Sure Steel, Inc., we are more than just a construction company – we are builders of success, integrity, and innovation. We have established ourselves as a trusted leader in the steel fabrication and construction industry. Our commitment to excellence, safety, and customer satisfaction has earned us a reputation for delivering top-quality projects on time and within budget. Our team is dedicated to delivering innovative solutions to meet the unique needs of each project, ensuring safety, efficiency, and client satisfaction.
The IT Specialist plays a vital role in ensuring the seamless operation of Sure Steel’s IT systems, which directly supports our commitment to innovation, efficiency, and excellence in delivering top-quality projects. By maintaining robust hardware, software, and network infrastructure, the IT Specialist enables our teams to work effectively and securely, enhancing productivity across the organization.
This Role Embodies Our Core Values By
- Ability: Ensuring high-performing IT systems that meet business needs.
- Integrity: Upholding security standards to protect sensitive data and company assets.
- Benevolence: Providing proactive support to empower employees and teams.
- Safety: Implementing secure IT environments that safeguard users and information.
- Continuous Improvement: Seeking innovative solutions and system optimizations to support long-term business success.
- Environmental Responsibility: Promoting sustainable IT practices through efficient resource utilization.
Through their efforts, the IT Specialist directly contributes to Sure Steel’s ability to meet client expectations, achieve organizational goals, and maintain its leadership in the steel fabrication and construction industry.
Key Responsibilities
- Technical Support
- Provide Tier 1 and Tier 2 support to end users for hardware, software, and networking issues.
- Troubleshoot and resolve technical problems promptly, escalating issues, as necessary.
- Resolve basic hardware, software, and networking issues both in person and remote.
- Provide inventory data for new/existing hardware/software and support maintenance and lifecycle plans that Sure Steel has outlined.
- Review and take action to cyber security risks/threats.
- Execute standard network configurations.
- Execute standard new user setup for key software used by Sure Steel (Tekla, Bluebeam, Spectrum, Paycom, etc.)
- Grant SharePoint access, storage, and function as an ambassador for standard best practices for data structure, archiving, and integrity.
- System Maintenance
- Monitor and maintain IT systems, ensuring uptime, security, and performance.
- Perform updates, backups, and routine maintenance on company hardware and software.
- Network Administration
- Assist with network configuration, including Wi-Fi, routers, switches, and VPNs.
- Monitor network performance and implement necessary changes for optimization.
- Security and Compliance
- Adhere to and enforce IT security policies to safeguard organizational data.
- Assist in audits and ensure compliance with data protection standards.
- Project Support
- Collaborate with teams on IT-related projects, ensuring timelines and deliverables are met.
- Evaluate and recommend innovative technologies to improve business processes.
