You will be the first point of contact for all Desktop and Infrastructure related incidents. You will be a highly proactive and reliable person capable of working independently within tight timescales completing or escalating incidents to senior members of the team. Excellent communication skills are a must for this role.
In this role you will:
- Provide 1st & 2nd line technical support covering all areas of IT (Software / Hardware) deployed to the desktop;
- Provide excellent customer service.
- Create new user accounts.
- Install, upgrade and support Apple OSX, Windows OS and any other authorized applications.
- Manage desk moves and changes.
- Create, manage and maintain Desktop build images.
- Produce “how to” guides on systems usage to aid customers and other technical support staff.
- Proactively monitor IT systems and preventative measures taken to reduce system downtime.
- Adhere to all IT security policies and assistance in enforcing and monitoring of IT security policies.
- Ensure PC asset management processes are followed.
The successful candidate will have:
- Some 1st and 2nd line support experience
- Good experience with Microsoft technologies across the board (e.g., Windows 10, Office 365).
- Experience with Apple hardware and software.
- Understanding of basic networking protocols and principles for troubleshooting.
- Desktop Imaging and standard build creation.
- IOS & Android setup, configuration, and support.
- Pro-actively work on tickets/incidents in the departments queue.
- Previous experience with Windows, Apple OS, Microsoft Office and Adobe products
- Server Exposure, AD, VMware, File/Print servers.
