Responsibilities
Kforce has a client that is seeking an IT Support Specialist in Austin, TX. Summary: We are seeking an IT Support Specialist to provide day-to-day technical support for our growing organization. This person will be the go-to resource for troubleshooting user issues, setting up new employees, managing access, and keeping our systems running smoothly. We operate in a multi-tenant Windows/Microsoft 365 environment supporting multiple affiliated companies. The ideal candidate is comfortable managing user access and permissions while maintaining proper data privacy and segregation across entities. What You'll Do:
- Act as the primary point of contact for internal IT support (via chat, ticketing system, and in person)
- Troubleshoot and resolve common issues: Access/password resets/MFA; Laptop configuration and hardware troubleshooting; Printer and peripheral support; Microsoft 365 applications (Outlook, Teams, SharePoint, OneDrive); VPN and remote connectivity
- Create and manage user accounts, permissions, and group memberships across multiple companies in Microsoft 365/Azure AD
- Support new hire onboarding: Device setup, user provisioning, access assignment; Explaining login credentials and basic tools
- Maintain asset inventory and ensure devices are properly tracked and secured
- Document recurring issues and improve internal support processes
Requirements
- 2+ years in an IT help desk / technical support/desktop support role
- Experience operating in a multi-tenant or multi-entity environment (permissions, data privacy, access controls)
- Strong working knowledge of: Windows OS and Microsoft 365; Azure AD/identity & access management
- Excellent troubleshooting skills and ability to communicate clearly with non-technical users
- A customer-service mindset: patient, helpful, and proactive
Nice to Have (Not Required):
- CompTIA A+, Network+, or Microsoft certifications (e.g., Microsoft 365 Certified: Modern Desktop Administrator)
- Interest or experience with scripting/automation tools (PowerShell, Python, etc.)
- Experience writing or improving technical documentation
Work Environment
- Hybrid schedule - 1-2 days per week onsite in Austin, TX (for equipment support, onboarding, and hands-on troubleshooting)
- Remaining days remote
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
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