Responsibilities
· Infrastructure & Systems Management
· Administer and maintain network systems including firewalls (Cisco Firepower), switches (Cisco/Huawei), and VPNs (Cisco AnyConnect).
· Manage virtual environments (VMware vSphere 8), Windows and Linux servers, and Remote Desktop Services.
· Oversee patch management, backup solutions, and disaster recovery planning.
· End-User & Application Support
· Provide L1 and L2 desktop support for Windows 7/10/11, Microsoft 365, and Azure environments.
· Package and deploy applications using Microsoft Intune.
· Train users on IT systems and ensure smooth onboarding/offboarding processes.
· Security & Compliance
· Implement and maintain cybersecurity controls aligned with Cyber Essentials and other frameworks.
· Monitor and report on system health, uptime, and support metrics. Participate in risk assessments and mitigation planning.
Skills, Education & Qualifications
- Bachelor’s degree in Information Technology, Computer Science, or related field.
- Certifications such as CompTIA A+, Network+, CCNA, MCSA, or ITIL preferred.
- IT experience, with at least 1 year in regulated life sciences environment.
- Familiarity with clinical trial systems, LIMS, and electronic data capture platforms is a plus.
- An outgoing individual who is confident working alone or within a team environment
- Flexible and quick to respond to changing working demands.
- Able to work in a methodical manner, multi-task and prioritise own workload to match deadlines.
- Ability to work well under pressure.
- Ability to share knowledge / train colleagues.
- Ability to explain technical concepts with an appropriate level of detail / technical content for various key Business Stakeholders.
- Excellent fault-finding skills.
- Excellent documentation skills.
