Position: IT Support Engineer (Tier 2 / Tier 3)
Location: Vancouver, WA (Onsite)
Type: Full-Time
Compensation: $60,000-$85,000 annually (DOE) + quarterly performance bonuses
Overview
We're working with a rapidly expanding managed IT services provider seeking an experienced IT Support Engineer (Tier 2 / Tier 3) to join their onsite team in Vancouver, WA. This position is ideal for a motivated IT professional with a strong MSP background who thrives in a fast-moving, client-facing environment.
You'll handle escalated technical issues across desktops, servers, networking, and cloud systems-helping maintain reliable IT environments for a diverse client base. The right candidate will bring both depth of technical skill and a strong customer service mindset.
Key Responsibilities
- Troubleshoot and resolve advanced support tickets escalated from Tier 1 and Tier 2 teams.
- Manage Windows Server, Active Directory, Azure, and Microsoft 365 environments for multiple clients.
- Support and configure network infrastructure including switches, routers, firewalls, and VPNs.
- Implement and maintain endpoint protection, backups, and monitoring tools
- Document work thoroughly within the PSA/ticketing system and maintain accurate asset records.
- Collaborate with internal engineers to resolve complex incidents efficiently.
- Contribute to process improvement and knowledge base development.
- Participate in on-call rotation for after-hours support as needed.
Qualifications
- 5-8+ years of progressive IT support experience (Tier 2-3 level).
- Minimum 2-3 years in a Managed Service Provider (MSP) or multi-client support environment.
- Strong knowledge of:
- Microsoft 365, Azure AD / Entra ID, Exchange Online
- Windows Server (installation, configuration, and administration)
- Networking (DNS, DHCP, routing, VPNs, and firewalls)
- Demonstrated ability to manage multiple clients and prioritize tasks in a ticket-driven environment.
- Excellent communication, problem-solving, and documentation skills.
- Relevant certifications preferred (CompTIA Network+, Microsoft, or equivalent).
Compensation & Benefits
- Salary: $60,000-$85,000 depending on experience and tier level
- Quarterly performance-based bonuses
- Full medical, dental, and vision coverage
- 401(k) with company match
- Generous paid time off and holidays
- Certification reimbursement and paid training opportunities
- Defined career growth paths and internal promotion opportunities
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.
