Mortgage Company
Columbus OH
Work HYBRID 3 days onsite each week
Needed ASAP
Direct Hire
Desktop Support
About the Role:
Desktop Support will assist End Users in resolving computer/network (hardware and software) related issues and implementing changes on behalf of the user. You will act as a liaison between the End User and the Windows and Networking departments.
What You’ll Need:
- Associate's degree in Information Technology, Computer Science, or equivalent IT certification required
- 1-2 years of hands-on IT support experience in a business environment
- Advanced proficiency with Windows 10/11 administration, configuration, and troubleshooting
- Expert-level knowledge of Microsoft Office Suite with ability to train and support end users
- Working knowledge of Active Directory fundamentals, Microsoft Intune, and Entra ID administration
- Strong hardware troubleshooting skills including desktops, laptops, printers, and peripheral devices
- Experience using AI
- Exceptional customer service skills with ability to communicate technical concepts to non-technical users
- Strong analytical and problem-solving abilities with systematic approach to issue resolution
- Proven ability to work independently, manage multiple priorities, and meet deadlines in fast-paced environment
- Patient, empathetic approach when assisting users with varying technical skill levels
What You’ll Do:
- Administer end-user workstations and support end-user activities utilizing TCP/IP on a primarily Microsoft Windows-based local area network (LAN).
- Investigate user problems and identify their source; determine possible solutions; test and implement solutions.
- Install, configure and maintain personal computers, Windows networks, file servers, network cabling, and other related equipment, devices and systems; add, upgrade, and configure disk drives, printers and related equipment.
- Perform and/or oversee software and application installation and upgrades.
- Maintain site licenses for department/organization.
- Plan and implement network security, including maintaining firewalls, configuring VPN, managing host security, file permissions, file system integrity, and adding and deleting users.
- Troubleshoot networks, systems and applications to identify and correct malfunctions and other operational difficulties.
- Develop and conduct various training and instruction for system users on operating systems and other applications; assist users in maximizing use of networks and computing systems.
- Maintain strict confidentiality and data security protocols when accessing, processing, or storing sensitive end-user information and network data.
- Serve as technical liaison and provide IT consultation to personnel across all departments, ensuring seamless technology integration.
- Deliver comprehensive computer orientation and onboarding support to new hires and provide ongoing technical training to existing staff.
- Manage and resolve help desk tickets efficiently using ticketing systems, ensuring timely response and resolution tracking with clear communication to end users.
- Maintain accurate asset management records and conduct regular inventory tracking of all IT equipment, software licenses, and hardware deployments.
- Create and maintain comprehensive documentation of troubleshooting procedures, solutions, and IT processes to build organizational knowledge base.
- Provide reliable remote support capabilities using various tools and platforms to assist users regardless of location or connectivity challenges.
- Other duties as assigned.
