Location: Columbus, Ohio

Regular Hours: 40/week, M-F, 8am-5pm EST

Pay Range: $70,000-$90,000 Annual Salary

Employment Type: Full-time, Exempt

Supervisory Role: No

Who We Are

At Astute Technology Management, we're more than just an IT services provider-we're a team of passionate professionals committed to helping small and mid-sized businesses thrive. Based in Central Ohio and growing across the Eastern U.S., we deliver smart, reliable IT solutions-from cybersecurity and network management to outsourced support. Our clients count on us because we're responsive, resourceful, and genuinely invested in their success.

Position Overview

As a Systems Engineer, you'll be a trusted resource for our technical team and our clients. You'll serve as the escalation point for Level I and Level II technicians, helping resolve complex issues and ensuring our clients' systems run smoothly and securely. You'll work independently and collaboratively, always with a focus on clear communication, accountability, and a cybersecurity-first mindset.

Key Responsibilities

Support & Troubleshooting:
- Be the go-to expert for advanced network and server issues, providing guidance and solutions for both clients and teammates.
- Respond to support calls and emails, keeping clients informed and empowered throughout the process.
- Troubleshoot and resolve hardware, software, network, and wireless issues across a variety of environments.
Project Work:
- Plan and implement network infrastructure builds and changes, tailoring solutions to each client's needs.
- Lead migration services, ensuring smooth transitions and minimal disruption for our clients.
Technical Excellence:
- Configure and deploy firewalls, switches, access points, and related hardware.
- Manage Windows OS, Windows Server OS, HyperV, VMWare, and Microsoft Azure environments.
- Administer Microsoft 365 tenants and related products (SharePoint Online, Exchange Online, SQL, etc.).
Collaboration & Documentation:
- Work closely with clients and team members, sharing knowledge and best practices.
- Maintain accurate infrastructure documentation and audit customer networks to support ongoing improvement.
Help Desk Partnership:
- Open, work, and close Help Desk tickets, supporting mobile devices, desktops, laptops, and user data migrations.
- Provide backup and disaster recovery support and manage user/access provisioning.

Qualifications

5+ years of Help Desk and technical support experience, with a track record of increasing responsibility
Strong customer service skills and a collaborative spirit
Bachelor of Science in Information Technology (preferred)
CompTIA A+, Network+ or CCNA, Security+ certifications
Microsoft 365 Platform Certifications (preferred)
Experience with Windows 10/11, Windows Server OS, HyperV, VMWare, and Microsoft Azure
Comfortable working independently and managing multiple tasks
Willingness to travel to client locations as needed
Valid driver's license

Physical Demands

This role involves regular communication, occasional lifting (up to 50 pounds), and the ability to move throughout client sites. We value accessibility and will provide reasonable accommodations to support all team members.

Benefits

100% paid employee health care premium
100% paid employee AD&D, STD, and LTD premiums
401(k) with 4% company match (fully vested on eligibility after 90 days)
Low-cost dental and vision coverage
Financial assistance for ongoing professional development and training
Monthly mobile phone allowance
15 days PTO annually (accrued) and Flex Time
6 paid holidays
Free snacks and beverages onsite

Why Astute?

We're committed to your growth and well-being. You'll join a team that values your expertise, encourages learning, and celebrates success. If you're ready to make a difference for our clients and your colleagues, we'd love to meet you.

Ready to join a team that values your growth and puts clients first? Apply today and help us deliver exceptional IT service across the region.

Astute Technology Management

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