IT Support Technician
Role Overview
The IT Support Technician will provide hands-on technical support for Airsys’ manufacturing and office operations. This role is responsible for maintaining and troubleshooting hardware, software, and network systems, ensuring seamless day-to-day operations across all departments. The ideal candidate is a self-starter with strong communication skills and the ability to prioritize and resolve a wide range of IT issues in a fast-paced environment.
IT Support Technician Responsibilities
- Provide onsite IT support for users at the Airsys manufacturing facility and office.
- Install, configure, and maintain laptops, printers, and related peripherals.
- Support and troubleshoot Microsoft 365 applications including Outlook, Teams, OneDrive, and SharePoint.
- Administer user accounts and permissions through Microsoft Active Directory and Single Sign-On (SSO).
- Assist with ADP and Salesforce user access, connectivity, and system-related issues.
- Diagnose and resolve software, hardware, and connectivity problems for desktop and laptop users.
- Maintain accurate documentation of IT assets, licenses, and configurations.
- Coordinate with vendors and third-party support when necessary.
- Ensure timely resolution of help desk tickets and proactive system maintenance.
- Support the setup and maintenance of meeting room A/V equipment and network printers.
Qualifications
- Associate’s degree in Information Technology or related field (Bachelor’s preferred)
- 2+ years of experience in IT support or help desk role, preferably in a manufacturing or office environment
- Proficient in Microsoft Office 365 suite, Teams, SharePoint, and OneDrive
- Experience with Salesforce, ADP, and user account management
- Strong understanding of computer hardware, networking, and printer connectivity
- Excellent troubleshooting, communication, and customer service skills
- Ability to work independently and manage multiple priorities
Preferred Qualifications
- Microsoft Certified Professional (MCP), CompTIA A+, or equivalent certification
- Experience with IT asset management systems and remote support tools
- Familiarity with ERP or CRM systems
- Familiarity/experience with SAP and/or ADP
Work Environment & Travel
No travel required; onsite role, 5 days per week at Airsys’ manufacturing and office facility in Greer, SC.
Benefits
- Competitive compensation package based on experience
- Benefits package including Medical/Dental/Vision Insurance, 401(k), FSA, DCFSA, Life Insurance, vacation, paid holidays, and sick days
- Exciting career advancement opportunities
- Global exposure and insights into the industry
About Airsys
At Airsys, we develop innovative and pioneering cooling technologies for not just the next generation, but the next century. We're reshaping the cooling industry so critical systems work uninterruptedly, with maximum capacity, and in an environmentally responsible manner. We provide a wide range of cooling solutions, including Medical, Data Center, Telecom, Semiconductor Manufacturing, and Energy Storage.
Our Mission is to sustain the critical infrastructure our modern society relies on by promoting efficient, reliable, and ecological cooling solutions.
Disclaimer
Airsys is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. This job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required for the position.
Background Check and Drug Screen may be required.
