Desktop Support Analyst

Robert Half • Full-time • Ontario, CA, US • $60k - $65k / year • 5m ago

We are looking for a dedicated Desktop Support Analyst to join our team in Ontario, California. In this role, you will provide essential technical assistance to ensure the smooth operation of computer systems, hardware, and software within the organization. If you have strong problem-solving skills and a passion for technology, we invite you to apply.

Responsibilities:
• Offer first and second-level technical support for desktops, laptops, mobile devices, and peripherals.
• Install, configure, and update hardware and software to meet user needs.
• Track and manage IT equipment inventory, ensuring accurate asset documentation.
• Facilitate onboarding and offboarding processes, including account setup and provisioning of necessary equipment.
• Ensure adherence to IT policies and procedures to maintain system security and compliance.
• Document resolutions and support activities while creating and updating knowledge base resources.
• Collaborate with IT team members to address and resolve complex technical issues.
• Assist with network connectivity troubleshooting and basic server-related tasks when required.
• Provide occasional after-hours or weekend support as necessary.
• At least 2 years of experience in desktop support or a similar IT role.
• Proficiency in Windows and macOS operating systems.
• Familiarity with Microsoft Office Suite, Active Directory, and remote support tools.
• Strong communication skills and ability to resolve technical challenges effectively.
• Capability to work independently and prioritize multiple tasks.
• Preferred certifications such as CompTIA A+, Network+, or Microsoft certifications.
• Basic knowledge of desktop imaging and hardware maintenance.
• Ability to lift and move IT equipment as part of job responsibilities.
Technology Doesn't Change the World, People Do.^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.