Company Description
Global Computer Systems is a 360-degree IT solutions firm located in Port Jefferson, New York. With over 25 years of experience, we assist local businesses in reducing downtime, managing and protecting their networks. In partnership with industry giants like Microsoft, Crowdstrike, Proofpoint, Fortinet, Veeam, VMware, and more; We provide comprehensive solutions for the full tech stack and attack surface.
Role Description
This is a full-time on-site role for an Information Technology Support Technician located in Suffolk County, NY. The IT Support Technician will be responsible for tasks such as technical support, troubleshooting desktop computers, providing printer support, and computer repair.
Responsibilities
- Basic Troubleshooting: Perform the first level of technical support required to resolve end-user problems, including hardware, software, and network issues.
- Incident Logging: Log accurately issues and service requests as reported by users in the help desk ticketing system.
- User Assistance: Answer basic IT questions, password resets, installation guidance on software, and setup devices for users.
- Remote Support: remote desktop support for troubleshooting and resolution of end-user issues.
- System Setup: Help install, configure, and deploy desktops and laptops for new employees, along with their peripherals.
- Application Support: Provide support for common applications, including but not limited to email clients, Office 365, and any other company-specific applications.
- Peripheral Management: Troubleshoot and resolve peripheral issues related to printers, scanners, and related peripheral devices.
- Basic Network Assistance: Identify and resolve simple connectivity issues, including Wi-Fi and Ethernet troubleshooting.
- Escalation Management: Escalate unresolved or complex issues to Tier 2 or Tier 3 support, providing detailed documentation for continuity.
- End-User Training: Train users in best practices for basic IT, including password creation, data backup, and the use of company tools.
- Hardware Support: Execute routine maintenance and troubleshooting on IT equipment by replacing hardware components and checking that devices work.
- Monitoring and Alerts: Monitor system alerts and help identify potential issues that need attention.
- Customer Service: Provide end-users with the required professional and friendly service to ensure full satisfaction and clear communication.
Skills
- Prefer some experience in help desk or technical support.
- General knowledge of the Windows and macOS operating systems.
- Knowledge with common office software, such as Microsoft Office Suite and email clients.
- Basic networking, to include understanding of IP addresses, Wi-Fi, and some simple troubleshooting techniques.
- Strong customer service and communication skills, highly desired: both written and verbal.
- Must be able to follow instructions and procedures.
- Strong organizational and time-management skills.
Salary
- Based on experience
- Salary Range: $50,000 to $70,000
