At Patient Funding Alternatives, we’re not just another healthcare organization — we’re a mission-driven company working to make healthcare more equitable and accessible for every patient we serve. This is a unique opportunity for an early-career professional who’s eager to build a career in IT support while contributing to a cause that truly matters.
As a Technical Support Specialist, you’ll be at the heart of keeping our team connected and our systems running smoothly. You’ll gain hands-on experience with Apple technology, learn the foundations of enterprise support, and work alongside compassionate professionals dedicated to improving patient outcomes.
If you’re ready to grow, learn, and make an impact — this is where your IT career begins.
Position Overview
Reporting to the Technical Services Supervisor, the Technical Support Specialist is
responsible for providing technical support for both in-office and remote employees.
Key Responsibilities
• Provide direct technical support for Apple MacBooks, iPhones, and iPads.
• Assist with technology accessories (keyboard, mouse, printer, etc.).
• Support and resolve technical issues for users working both in the office and
remotely.
• Document procedures and submit for knowledge base creation.
Required Technical Skills
• Basic understanding of Apple MacBooks, iPhones, and iPads.
• Basic knowledge of how WIFI works.
• Basic knowledge of Microsoft Office.
• Good communication skills.
• Ability to prioritize tasks.
• Ability to work in the office M-F, 8:30am-5:00pm.
Position Requirements
• High School Diploma
• Pass 10 Panel Drug Screening
• Pass Criminal Background Check
Salary
$41,000
