At Patient Funding Alternatives, we’re not just another healthcare organization — we’re a mission-driven company working to make healthcare more equitable and accessible for every patient we serve. This is a unique opportunity for an early-career professional who’s eager to build a career in IT support while contributing to a cause that truly matters.

As a Technical Support Specialist, you’ll be at the heart of keeping our team connected and our systems running smoothly. You’ll gain hands-on experience with Apple technology, learn the foundations of enterprise support, and work alongside compassionate professionals dedicated to improving patient outcomes.

If you’re ready to grow, learn, and make an impact — this is where your IT career begins.

Position Overview

Reporting to the Technical Services Supervisor, the Technical Support Specialist is

responsible for providing technical support for both in-office and remote employees.

Key Responsibilities

• Provide direct technical support for Apple MacBooks, iPhones, and iPads.

• Assist with technology accessories (keyboard, mouse, printer, etc.).

• Support and resolve technical issues for users working both in the office and

remotely.

• Document procedures and submit for knowledge base creation.

Required Technical Skills

• Basic understanding of Apple MacBooks, iPhones, and iPads.

• Basic knowledge of how WIFI works.

• Basic knowledge of Microsoft Office.

• Good communication skills.

• Ability to prioritize tasks.

• Ability to work in the office M-F, 8:30am-5:00pm.

Position Requirements

• High School Diploma

• Pass 10 Panel Drug Screening

• Pass Criminal Background Check

Salary

$41,000

Patient Funding Alternatives

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IT Technical Support Specialist-Entry Level