Client: Fl Government AgencyPosition: Client Technologies TechnicianTerm: Oct 2025 - June 2026 with renewalPay: $35/Hr Location: Tallahassee, Florida Work Authorization: ONLY USC or GC no other visas accepted Education: A bachelor's degree or master's degree from an accredited college or university in Computer Science, Information Systems, or other related field, or four (4) years of equivalent work experience is required.
Experience 1-2+ years:
- In a Help Desk or IT Support role;
- In troubleshooting, logins, software, hardware, mobile devices, and network-related support calls;
- Using ticketing systems such as ServiceNow, Zendesk, or similar for logging, tracking, and resolving technical issues;
- Experience with remote support tools (e.g., TeamViewer, AnyDesk, Remote Desktop);
- In supporting Windows operating systems, MS O365, and common desktop applications;
- Ability to analyze, troubleshoot, and resolve issues with desktops, laptops, printers, and mobile devices;
- Experience installing, maintaining, and supporting third-party applications;
- Strong verbal and written communication skills; and
- Excellent customer service orientation and problem-solving ability
Responsibilities:The Help Desk Support Technician will serve as the principal line of communication for the project team. The duties and responsibilities of this position are as follows:
- Provide Tier 1 software, hardware, and network-related support;
- Use documented procedures and checklists to assist end users with technical issues;
- Use a ticket tracking system to log end-user information and a description of the issue;
- Monitor ticket, phone, email, and other queues throughout the shift to provide support to end users;
- Escalate problems to Tier 2 technical support; and
- Communicate with the end users regarding the status of the resolution
