Job Title: Information Technology Support Specialist
Location: Fort Worth, TX
Company: Bobby Cox Companies
About Us:
Bobby Cox Companies is a Fort Worth-based organization with diverse business entities in restaurants, property management, and other industries. Our in-house IT department is committed to delivering exceptional customer service and technical support across our corporate and restaurant environments. Step 1 of troubleshooting is a friendly face.
Position Summary:
We are seeking an IT Support Specialist to provide front-line technical assistance and support for our corporate office and restaurant locations. This role involves help-desk support, basic network assistance, and maintaining IT systems to ensure smooth business operations.
Key Responsibilities:
Helpdesk Support
- Serve as the first point of contact for technical issues via phone, email, or ticketing system.
- Troubleshoot hardware, software, printer, and basic networking issues.
- Assist with system imaging, software installations, and user account management.
- Support applications including Office 365, Adobe, LaserFiche, Sage Timberline, and other business tools.
- Provide onboarding/offboarding support and maintain documentation of problem resolutions.
- Support conferencing systems and corporate document equipment (scanners, copiers, mail machines).
- Perform routine security checks and assist with email security under guidance of the security analyst.
Network Support
- Assist in monitoring LAN/WAN infrastructure, including switches and firewalls.
- Perform network health checks, apply patches, and troubleshoot connectivity issues.
- Support network device configuration and documentation.
- Collaborate with field services for store network installations and troubleshooting.
- Monitor ISP connections and provide Level 1 remediation during outages
Skills & Qualifications
- Basic knowledge of Windows OS, Office 365, and common business applications
- Familiarity with PC, Mac, iOS, and Android platforms
- Understanding of TCP/IP, DNS, DHCP, and basic networking concepts
- Experience with remote support tools and ticketing systems
- Strong problem-solving, communication, and customer service skills
- Knowledge of PCI DSS basics a plus.
- Ability to manage multiple tasks, adapt to change, and work under pressure.
Physical Requirements
- Ability to lift up to 50 lbs
- Ability to sit or stand for extended periods
- Occasional travel to company locations
Work Environment
- On-site corporate office with occasional visits to remote sites
- Standard business hours with limited after-hours support and on-call rotation
Performance Metrics
- Ticket resolution time
- Customer satisfaction
- Documentation accuracy
- Adherence to IT policies and security standards
Education
- Combination of High School Diploma and relevant experience
Benefits
- 401(k) with matching
- Health, dental, vision, and life insurance
- Paid time off
- Cell phone reimbursement
- Company laptop and necessary electronics
We are an equal opportunity employer. We consider applicants for all positions without regard to race, color, religion, sex, national origin, age (40 or older), disability, or any other protected status under applicable law.
