Customer Support Chemist

Element Solutions • Full-time • Piscataway, NJ, US • $69.56k - $104.34k / year • 7m ago

Challenge Yourself and Impact the Future!

MacDermid Alpha Electronics Solutions, a business of Element Solutions Inc (NYSE:ESI), is renowned worldwide for its commitment to revolutionizing the electronics industry. With a legacy spanning over a century, we have continually set new benchmarks for excellence, reliability, and sustainability in electronic materials.

Our Expertise:

Wafer Level Solutions: Revolutionizing wafer fabrication processes for enhanced efficiency and performance.
Semiconductor Assembly Solutions: Driving innovation in semiconductor assembly processes for unparalleled reliability.
Circuitry Solutions: Tailored solutions to meet the dynamic demands of modern circuitry.
Circuit Board Assembly Solutions: Elevating circuit board assembly processes for optimal performance.
Film & Smart Surface Solutions: Transforming electronics with cutting-edge materials and technologies for enhanced functionality and reliability.

Across diverse sectors including automotive, consumer electronics, mobile devices, telecom, data storage, and infrastructure, MacDermid Alpha Electronics Solutions has earned the trust of manufacturers worldwide. Our comprehensive range of high-quality solutions and technical services covers the entire electronics supply chain, empowering businesses to thrive in today's competitive landscape.

We strive to embody the five "Elements of our Culture," our "5Cs": Challenge, Commit, Collaborate, Choose and Care. These core values are the foundation of our organization which our employees embrace in their interactions with customers, colleagues and other stakeholders to drive financial performance and create a rewarding work environment.

Who are we looking for?

We are seeking a highly motivated and technically skilled professional to join our Semiconductor Solutions Group, supporting the Electronic Polymers (EP) product line. The ideal candidate is a problem solver with strong technical expertise and customer-facing experience, capable of managing both established and emerging products. This individual will thrive in a collaborative environment, balancing hands-on technical support with leadership of cross-functional projects spanning customer support, quality, marketing, process improvement, and production.

What will you be doing?

In this role, you will play a key part in supporting customers, advancing product development, and driving cross-functional projects for the Electronic Polymers (EP) product line. Your responsibilities will include:

Providing direct customer support through validation/verification testing, lab experiments, sample preparation, analyses, and technical reporting.
Assisting the Product Manager with lab analyses of existing products, new developments, samples, and raw materials, as well as investigating process or product issues.
Collecting, analyzing, and sharing technical data with global portfolio managers and sales support teams.
Preparing technical reports, papers, and communications to support customer needs, industry education, and internal knowledge sharing.
Building and maintaining a database of market information related to Adhesives and Absorbers/Getters in medical, space, aerospace, and telecom markets, while tracking competitive products.
Driving results in fast-paced, high-energy environments by contributing to on-time project delivery that supports revenue growth, market share, and margin improvement.
Managing day-to-day project progress, ensuring timely updates and communication with managers and stakeholders.
Supporting New Product Development (NPD) and application, quality, market, or customer projects alongside the Project Manager.
Identifying opportunities to improve processes, reduce costs, and accelerate timelines to shorten time-to-market.
Partnering with Marketing Communications teams to develop product launch materials, promotional content, and positioning strategies.
Working independently on assigned tasks and projects, managing multiple priorities while remaining flexible to shifting business needs.
Contributing to quality initiatives, including ISO 9001 projects, and participating in cross-functional quality teams.
Collaborating with Supply Chain, Operations, Sales, Quality, and R&D teams to ensure successful project outcomes and goal achievement.

Who are You?

Are you a technically skilled and detail-oriented professional who enjoys problem-solving, collaborating with diverse teams, and supporting customers in a fast-paced environment. To be successful in this role, you should have:

A Bachelor's degree in a technical field (preferably engineering), with 2-5 years of relevant experience or an equivalent combination of education and training.
Experience in the electronics assembly industry (a plus).
Proficiency in Microsoft Office and comfort with data management, queries, and report writing.
Strong analytical skills, with the ability to collect, organize, and interpret data with precision and attention to detail.
Excellent written and verbal communication skills, with the ability to clearly present findings.
The ability to collaborate effectively across teams and work independently when needed.
Willingness to travel domestically and internationally up to 20% of the time.

What competencies will you need?

Familiarity with enterprise and data management systems such as JD Edwards, Sequel ViewPoint, Stratum/Essbase, and MarketShare (a plus).
Strong organizational and interpersonal skills, with the ability to manage multiple priorities in a high-paced environment.
A professional, self-motivated attitude with the ability to handle confidential information appropriately.
Fluency in English, both written and spoken.

We are Offering...

Challenge Yourself and Impact the Future - We are committed to solving the complete and evolving needs of our customers through innovation and high-quality standards. We are focused on brining cutting edge and environmentally sustainable solutions to the market. Our people are the critical resource required to make that happen. We support your success by creating a strong, inclusive culture, competitive total rewards and an appropriate work-life balance.
As part of the MAES Team, you will have ...

Opportunities for career growth, competitive compensation (competitive base salary and performance related bonus plan) and benefits packages (health, dental, and vision insurance, Wellness Program, PTO/Holidays, as well as a 401(k)-retirement plan with a company match).
The typical base salary range for this position is between $69,561.00-$104,341.00 annually.
Innovated work environment where you will be a part of a dynamic and collaborative team.
Perks and Incentives such as paid parental leave, tuition reimbursement, and opportunities for professional development.

Equal Opportunity Employer

All qualified applications will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category applicable under federal, state, and local laws.