Title: Technical Support Engineer (Contract)- Job#5759

Location: Providence, RI

Job Description

Our client located in Providence, RI has an immediate opening for a Technical Support Engineer to join their team. The Technical Support Engineer is responsible for the configuration, installation, maintenance, and upgrades to the technical end user environment. This position Supports the implementation, installation, maintenance and operation of information technology and other functional systems for the organization.

Responsibilities

Troubleshoot and implement fixes and workarounds for PC’s, laptops, and other mobile devices.
Provides a high level of customer service and support as it relates to responding to help desk requests.
Create, change, and delete user accounts per request.
Coordinate directly with various state agencies regarding hardware and software service and repair requirements.
Assists in troubleshooting and resolving issues with web-based connection issues to other agencies.
Provide remote support to end users/customers during off hours.
Troubleshoot and deliver solutions to common hardware/software problems.
Create, deploy, and maintain PC images and Software Distribution packages.
Maintaining, configuring, and monitoring cloud and locally based software.
Perform archiving of user’s data and email.
Maintains and reports on inventory and support schedules.
Must be available for on-call and after-hours responsibilities.

Required

Work experience equivalent to or Degree in Computer Science preferred
Current Network and Operating System Certifications strongly preferred.
Must possess strong technology skills, organization skills, structure, effective listening, and communication skills, handle multiple tasks and remain calm under stressful and challenging activities.
Proficiency in computer use, troubleshooting and problem solving are required.
Experience with:

Hardware

Desktop and Laptop Computers, surfaces, and other devices.
Printers, Scanners and Monitors

Software

Microsoft Office 365
Proprietary software solutions
Internet Browsers (IE, Firefox, and Chrome)
Productivity Tools (Adobe Acrobat DC, Acrobat Reader)
Econotel IP Telephone system
OS Supported (Windows 10, Windows 11)

About Delphi-US

Delphi-US is a national recruiting firm based in Newport, Rhode Island. We specialize in IT, Engineering and Professional Staffing services for organizations across the United States of America. Our mission is simple: We are Peacemakers in the Talent War. Delphi attracts our nation’s best and brightest Technical & Professional Talent and position our nation’s finest employers to further their competitive advantages. We accomplish this with a proprietary skill-based and cultural matching process that results in higher qualified submissions, hiring with purpose, and employer/employee mutual success. You’ll find our team is supremely experienced, friendly, professional and ready to advocate on your behalf. Armed with best in class talent, Delphi has an indelible understanding of employer expectations and we deliver lasting results.

Delphi-US, LLC - Peacemakers in the Talent War

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Technical Support Engineer