Job Description summary:Responsible for overseeing and directing all security operations for Tioga Downs Casino Resort and Vernon Downs Casino and Hotel. Ensures the protection of company assets, Associates, guests, and information by developing, implementing, and reinforcing security strategies, policies, and procedures, ensuring compliance with local, state, federal and Gaming regulations.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Provide excellent guest service to both internal and external guests.
- Actively supports the company culture of creating a fun and entertaining experience for internal and external guests.
- Ensures all staff comply with company and departmental policies, procedures, and standards.
- Develop operating and capital budgets and manage departmental resources within approved guidelines.
- Represents the company in a professional and courteous manner when interacting with guests, associates, and external partners.
- Provides leadership and guidance to team members through coaching, mentoring, and oversight.
- Ensure proper implementation of departmental and company procedures while overseeing training, scheduling, and performance of Security Officers and Security Management.
- Conducts property patrols to identify and report potential safety or security hazards, ensuring the protection of guests, associates, and facilities on and off property (Day Care and Golf Course).
- Supports Security Officers by filling in as needed and contributing to the daily management of the Security Department.
- Maintains accurate and thorough documentation, updates procedure manuals, and ensures the timely preparation of statistical and departmental reports.
- Maintains current knowledge of company facilities, operations, and special events to effectively support associates and provide accurate information to guests.
- Recommends, develops and/or improves policies, procedures and operations to enhance security and efficiency.
- Coordinates Valet, EMT Services, Traffic Control Services and State Police Communication.
- Promotes and ensures the highest level of guest service and satisfaction across the property.
- Facilitates communication by actively participating in departmental and interdepartmental meetings.
- Ensures accuracy, accountability, and compliance in all departmental records, reports, and processes.
- Performs other duties as assigned.
SUPERVISORY RESPONSIBILITIES:Supervises all Security Officersm Shuttle Drives and Security Management.
Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training associates, planning, assigning, and directing work, appraising performance, rewarding and disciplining associates, addressing complaints and resolving problems.
QUALIFICATION REQUIREMENTS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE:Bachelor's Degree in Criminal Justice, Security Management, Business Administration, or a related field required. Minimum of five years of progressive security management experience, including at least three years in a security leadership role within a casino environment.
LANGUAGE SKILLS:Ability to read and comprehend documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of guests or Associates of the company.
MATHEMATICAL SKILLS:Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals.
REASONING ABILITY:Ability to define problems, collect data, establish facts, and draw valid conclusions.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an Associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the Associate is regularly required to talk or hear. The Associate is also regularly required to stand, walk, sit, and use hands to finger, handle, or feel objects, tools or controls. The Associate is occasionally required to reach with hands and arms, and to sit, climb or balance, and stoop, kneel, crouch or crawl. The Associate is regularly required to lift and/or move up to fifty pounds, and occasionally lift and/or move up to one hundred pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an Associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The Associate is regularly exposed to outside weather conditions. The noise level in the work environment is usually moderate. When on the project floor, the noise level increases to loud.
WILLINGNESS AND ABILITY TO TRAVEL:This position requires travel between Tioga Downs Casino Resort and Vernon Downs Casino and Hotel.
