🌟 Now Hiring: Call Center Operations Manager
Starting Compensation: $100,000/year + performance-based annual bonus Benefits: Health coverage, paid vacation (2 weeks in year one), growth opportunities
Who We Are
We’re a nationally expanding service organization operating at the intersection of compliance, property maintenance, and client satisfaction. Our team has driven consistent annual growth of 20% for the past three years—with projections of 40% this year. We don’t just keep pace with demand; we set the standard.
We are not a startup—we are a scale-up. We execute with discipline, move fast, and deliver with pride. Every SOP, inspection report, and contractor relationship is part of a larger brand promise: precision, professionalism, and results.
The Opportunity
We are seeking a highly experienced and detail-driven Call Center Operations Manager to lead our primary service center of 20 agents—expected to double in size within the next 12 months. This team oversees hundreds of work orders tied to diverse trades and manages a large network of 1099 contractors.
You will be the operational backbone of this service center—setting expectations, reinforcing standards, and ensuring excellence in every work order.
Your Core Responsibilities
• Drive accountability: Ensure work orders are completed within five business days and contractors are compensated within 48 hours
• Enforce protocol: Every ticket must follow documented steps—manager sign-off, client-facing video documentation, potential Ivy check-ins, and full compliance tracking
• Lead talent: Guide, coach, and strengthen a high-achieving team with aggressive performance goals
• Manage vendor quality: Source new contractors when needed and maintain tight control over 1099 relationships
• Support after-hours operations with leadership and oversight
Who You Are
This role demands more than tactical management—it requires emotional intelligence, operational mastery, and resilience.
• You have extensive experience managing teams in a fast-paced environment
• You thrive on systems, documentation, and structured accountability
• You are not intimidated by high-performing peers—you inspire them
• You’re capable of diagnosing process inefficiencies and delivering improvements with precision
• You do not cut corners, clock-watch, or chase the next job—you build legacies
If you’re simply looking for your next title, this isn’t the right opportunity. If you’re ready to embed yourself in a team that’s building something lasting—this is where you belong.
How to Apply
Submit your resume and a cover letter detailing your leadership experience, approach to operational excellence, and why you’re prepared to join a team that demands—and rewards—the best.
