With a career at The Home Depot, you can be yourself and also be part of something bigger.
Position Purpose:This position manages the administration of benefits plans through the design, development and implementation of processes and procedures including legal compliance, vendor relations, and training and development in a customer focused, cost effective, value-based manner.
Key Responsibilities:- Manages daily activities of the benefits service center.
- Manages the administration of all legally required processes to ensure legal compliance with all federal and state mandates.
- Identifies best practices and implements changes to streamline the administration of all health and welfare benefit plans requiring consultation with, and/or the management of consultants, vendors, and other internal departments.
- Executes the implementation of new benefits programs and processes and the annual enrollment process.
- Manages the review of all health and welfare plan appeals and the review and resolution of all customer service and administration issues.
- Manages the development of a comprehensive training program for the benefits department staff and field associates.
- Delivers training for the field and call center.
- Selects, develops and motivates assigned staff.
Direct Manager/Direct Reports:- Typically reports to Sr Manager Benefits Administration.
- No direct reports.
- Typically negotiates in a competitive or adversarial environment.
- Typically faces situations that are unstructured and require original approaches.
- Typically considers new approaches within general policies and short-term goals when solving problems.
- Typically expected to provide infrequent status reports (i.e. quarterly) to management only as appropriate.
Travel Requirements:- Typically requires overnight travel less than 10% of the time.
Physical Requirements:- Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
Working Conditions:- Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
- Typically requires intermittent periods of concentration and focused attention using one or more senses of low intensity and short duration.
- Under regular pressure to meet deadlines, quotas and/or must frequently deal with unpleasant issues related to people or situations.
Minimum Qualifications:- Must be eighteen years of age or older.
- Must be legally permitted to work in the United States.
Preferred Qualifications:- Experience with Benefits Administration
- Experience with case management technologies used to support the customer- experience
- Demonstrated critical and analytical thinking and problem-solving skills to address complex issues
- Demonstrated ability to collaborate and work effectively with cross-functional teams
- Demonstrated project management skills
- Excellent written and verbal communication skills
- Proficiency in HR systems including, but not limited to Workday and understanding of data flows and integrations
- Customer-centric mindset
Minimum Education:- The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.
Preferred Education:Minimum Years of Work Experience:Preferred Years of Work Experience:- No additional years of experience
Minimum Leadership Experience:Preferred Leadership Experience:Certifications:Competencies:
