Where Innovation Meets Excellence: James Moore Advisory

JMA's advisory teams provide strategic solutions and expert guidance to a diverse range of clients across all industries. From technology services to digital solutions to HR consulting and outsourcing, James Moore Advisory’s decades of experience help businesses focus on what they do best – future success and financial well-being.

We’re searching for an IT professional to join our Technology Services team of professionals with varying specialties and levels of experience. We are a full-service IT provider; the pace is quick, and the work is challenging but often fun.

The professional in this role will be responsible for providing timely, reliable, and courteous service to our clients while performing direct help desk support, proactive maintenance, project support, and general business technology consulting and advisory services. The successful candidate will have an aptitude for diagnosing and resolving problems while having solid communication skills and a passion for excellence. He or she will be excited to learn new technologies and embrace continuing education as a core requirement (including maintaining a minimum certification level).

Who You Are

You enjoy creating your own path, a path to success not predetermined for you but made with you.
You’re flexible, adaptable, and empowered to add your own spin to our uncommon culture inspired by our diverse team members.
You relish dynamic work and balancing multiple projects.
You have a strong sense of ownership and a willingness to work collaboratively to create and implement successful solutions.

What You Will Do In This Role

Work with the Technology Services team to provide relevant and effective solutions to our internal and external clients.
Apply systems analysis techniques and procedures, including consulting with users to determine hardware, software, or systems needs/issues.
Answer calls, emails, and support inquiries professionally and promptly.
Use discretion and independent judgment to investigate, troubleshoot, replicate, and resolve user issues.
Work with external solutions providers as required to resolve client problems.
Perform installs, moves, adds and changes of PC equipment and peripherals.
Ensure proper recording, documentation, and closure within the firm's ticket system.
Research hardware, software, and other related equipment based on client and user needs.
Perform new hire user and technology setup.
Collaborate with technology teams and other departments.
Complete IT related projects and business tasks.
Work independently with little supervision.
Travel to client locations as needed.
Participate in on call rotation.

What You'll Bring To The Table

Associate's degree in computer science or related program (additional work experience or certifications may be substituted for degree).
Technical certifications: Microsoft preferred.
At least 3 years of computer troubleshooting/IT helpdesk experience, including diagnosing hardware and software problems.
Strong familiarity with installation, configuration and troubleshooting processes for software, Windows OS, hardware, and networks to provide advanced support to resolve challenging infrastructure, OS, and software issues.
Operational understanding of web technologies, command line tools and scripting (Office 365, Azure, AWS, PowerShell, etc.).
Familiarity with Windows Domain management (Active Directory, Group Policy, DNS and DHCP, etc.).
Very strong professional written and verbal skills.
Strong internet research skills to find technical solutions/products.
Ability to communicate complex technical information to non-technical business leaders.
Work efficiently within a high-paced changing environment.
Ability to work under tight deadlines.
Must have a valid Driver's License with acceptable driving record and ability to operate a motor vehicle.

Benefits Of Joining James Moore

We offer a 4-5% annual contribution to ALL employees through our 401K program, regardless of what they can contribute to their own savings.
We pay for 100% of our employees' basic healthcare, dental, and vision coverage.
Up to $300 per calendar year for our employee Wellness Program.

James Moore Advisory provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. All offers are contingent on the satisfactory outcome of a background check including a criminal record check, reference check, credit check, employment, and education verification.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

James Moore & Co.

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