About Us
SBA Home North Carolina - The first production facility in the USA by SBA Group, a furniture manufacturer from EU member in Lithuania, with operations starting in late 2025. Over 250 talented professionals will work here and build their careers. It will be a highly robotic and automated factory with products reaching millions of homes in the US. Today we are seeking for
IT support technician to join our team.
Key Responsibilities:
- Provide first and second-level technical support for end users (Windows 10/11)
- Diagnose and resolve hardware issues (e.g., desktops, laptops, peripherals)
- Reinstall and configure operating systems (mainly Windows)
- Install, configure, and maintain software applications
- Set up and maintain network and local printers/scanners
- Perform routine maintenance of IT equipment and systems
- Support users with Microsoft Office, email configuration, and basic networking issues
- Maintain inventory of IT assets and perform equipment handovers
- Document incidents and solutions in a helpdesk/ticketing system
- Assist with onboarding/offboarding of employees (device setup, account creation, etc.)
- Escalate complex issues to higher-level support if needed
We believe you:
- Experience in IT support/helpdesk roles
- Good understanding of Windows operating systems (Windows 10/11)
- Experience with PC/laptop reinstallation, imaging, and recovery tools
- Experience with Raspberry PI configuration
- Solid knowledge of computer hardware and peripherals
- Familiarity with printer setup, drivers, and maintenance
- Understanding of basic networking (TCP/IP, DHCP, DNS, Wi-Fi)
- Experience with Microsoft 365 environment (Outlook, Teams, OneDrive)
- Ability to troubleshoot both software and hardware issues independently
- Good problem-solving skills and customer service mindset
- Strong communication skills and ability to explain technical issues to non-technical users
- Ability to prioritize tasks and work under pressure
Preferred Qualifications:
- Experience with ticketing/helpdesk system Jira
- Basic knowledge of Active Directory
- Familiarity with remote support tool Axence
- Driver's license
We offer:
- Leading compensation plans;
- Competitive benefit package (Health, Dental, and Vision);
- Paid holidays, sick days, and PTO;
- Career advancement opportunities;
- Safe and supportive work environment;
- We bring a strong winners' culture with a positive and friendly team that is being guided by three core values: passion to win, leadership in invention and ownership spirit
