About Us

SBA Home North Carolina - The first production facility in the USA by SBA Group, a furniture manufacturer from EU member in Lithuania, with operations starting in late 2025. Over 250 talented professionals will work here and build their careers. It will be a highly robotic and automated factory with products reaching millions of homes in the US. Today we are seeking for IT support technician to join our team.

Key Responsibilities:

Provide first and second-level technical support for end users (Windows 10/11)
Diagnose and resolve hardware issues (e.g., desktops, laptops, peripherals)
Reinstall and configure operating systems (mainly Windows)
Install, configure, and maintain software applications
Set up and maintain network and local printers/scanners
Perform routine maintenance of IT equipment and systems
Support users with Microsoft Office, email configuration, and basic networking issues
Maintain inventory of IT assets and perform equipment handovers
Document incidents and solutions in a helpdesk/ticketing system
Assist with onboarding/offboarding of employees (device setup, account creation, etc.)
Escalate complex issues to higher-level support if needed

We believe you:

Experience in IT support/helpdesk roles
Good understanding of Windows operating systems (Windows 10/11)
Experience with PC/laptop reinstallation, imaging, and recovery tools
Experience with Raspberry PI configuration
Solid knowledge of computer hardware and peripherals
Familiarity with printer setup, drivers, and maintenance
Understanding of basic networking (TCP/IP, DHCP, DNS, Wi-Fi)
Experience with Microsoft 365 environment (Outlook, Teams, OneDrive)
Ability to troubleshoot both software and hardware issues independently
Good problem-solving skills and customer service mindset
Strong communication skills and ability to explain technical issues to non-technical users
Ability to prioritize tasks and work under pressure

Preferred Qualifications:

Experience with ticketing/helpdesk system Jira
Basic knowledge of Active Directory
Familiarity with remote support tool Axence
Driver's license

We offer:

Leading compensation plans;
Competitive benefit package (Health, Dental, and Vision);
Paid holidays, sick days, and PTO;
Career advancement opportunities;
Safe and supportive work environment;
We bring a strong winners' culture with a positive and friendly team that is being guided by three core values: passion to win, leadership in invention and ownership spirit

SBA Group

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IT support technician