IT Project Engineer

SWITS DIGITAL Private Limited • Contract • New York, NY, US • 3w ago

Title: IT Project Engineer

Organization: Information Technology

Department: Network Operations Services

Position: Contract-Hire

Location: New York, NY

Visa: Citizen, Green Card

Education Level: Bachelor's Degree

Note: Technical phone screen followed by an onsite or video interview.

Qualifications

Information Resources Network Operations Center seeks an energetic and highly motivated individual to join its Technology Support group as a Project Specialist.
The selected candidate must have a Bachelor's Degree preferably in Computer Science with a minimum of five years relevant experience or an Associate’s Degree preferably in Computer Science with a minimum of seven years of relevant experience or a High School Diploma with a minimum of nine years relevant experience.
Relevant experience include: Professional experience in Desktop Support, LAN/WAN network support, applications development and software/hardware troubleshooting.
Experience in troubleshooting and support of the latest technologies relative to desktop and remote computing, WiFi and wireless computing, mobile field/laptop devices as well as handheld devices and remote access tools.
Should have excellent skills in - troubleshooting and problem resolution, interacting with customers in person and on the telephone, verbal and written communications, and root cause analysis.
Must possess strong interpersonal and communication skills, focusing on leading others in bringing about change.
Must possess strong oral and written communication skills and interpersonal skills, and the ability to interact with all levels of management.
Requires understanding of the various organizations’ business functions in order to assign and ensure the completion of technical support/projects.
Maintains a thorough working knowledge of all corporate standard computer software required by the Corporation (i.e., Windows 7 or higher, Microsoft Office 2010 or higher, Computer Cost Central, Service Manager).

Responsibilities

The Project Specialist under the general guidance of the Systems Manager is responsible for overseeing the work of a team of Systems Analysts and contractors that are responsible for completing tasks and emergent work for the various business organizations.
Independently providing on-site troubleshooting, problem diagnosis and resolution, and general support for the Corporate Infrastructure installed at all company locations.
Developing or modifying procedures to resolve problems utilizing information technology, i.e. SharePoint.
Ensure that safe work practices are followed and the environment is fully protected in accordance with Company policy and governmental regulations.
Commitment to the Way We Work Principles, and adheres the Company’s Standards of Business Conduct and other Company procedures including Environmental, Health and Safety, Equal Employment Opportunity, discipline, and security.
Supervises technical staff including employees and contractors responsible for the installation and support of all computing devices and other associated equipment (printers, plotters, mobile field devices).
Monitors team members’ performance by tracking individual performance and productivity against standards.
Promotes a customer service-oriented team by emphasizing professionalism, honesty, concern, courtesy, excellence and teamwork in the group.
Acts as the liaison between the customers in the field and all groups in Information Resources.
Researches, diagnoses, and determines root cause of technology related problems.
Supports NOC functions and utilizes the corporate-wide system to manage and monitor work flow.
Ensures that all anti-virus and corporate security programs are effective and operational.
Provide technical guidance to subordinates as required.
Supports operating organizations during corporate emergencies.
Participates in the Company’s emergency management processes, cyber security and storm plans.
Performs various administrative duties such as approving time sheets, processing equipment orders, service manager tickets and creating various reports.