This is a full-time, in person position
JOB SUMMARY:
Provide Tier 1 technical assistance and support for issues related to application permissions, software, and hardware.
QUALIFICATIONS/ REQUIREMENTS: The requirements listed below are representative of the knowledge, skill and/or ability required to perform the essential functions of this job while exercising independent judgment and discretion.
- Excel in a fast-paced, demanding, and continuously changing environment.
- The ability to work on a team, maintain a positive attitude, and be open to learning.
- Strong creative problem-solving skill set, analytical skills, and a strong work ethic.
- Install, modify, and repair printers, computer hardware, and software.
- Ability to frequently multi-task and prioritize tasks.
EXPERIENCE:
- Windows OS installation and troubleshooting
- Hardware troubleshooting experience
- Microsoft Office proficiency
- Basic networking comprehension
- Basic Active Directory knowledge
RESPONSIBILITIES AND DUTIES:
- Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary
- Work with employees across all the company's locations and departments to assess and respond to IT needs
- Interact with hardware and software vendors to resolve user problems
- Responsible for desktop configurations and imaging and provide maintenance of these systems
- Document tickets, changes, and system configurations
- Analyzes users' system problems and provide solutions
COMPANY CONFORMANCE STATEMENT:
Clair employees at every level are expected to conform to the following:
- Support Clair's Strategic Blueprint and Mission and Core Values
- Exercise honesty, integrity, and respect and interact professionally with co-workers, clients, and vendors
- Demonstrate a positive attitude
- Maintain a professional appearance and demeanor
- Maintain regular attendance
- Keep work areas as neat as possible
- Exercise initiative and be open to learning new skills and tasks
