About Welo Data

Welo Data, a Welo Global brand, is the multilingual data and evaluation partner for foundation labs and enterprises deploying GenAI systems globally. They deliver the human judgment, data infrastructure, and evaluation systems that ensure AI models perform reliably across languages, cultures, and real-world contexts, at every stage from training through deployment.  Its global network of 500,000+ vetted experts spans 300+ languages and locales, enabling high-quality multilingual data creation and structured model evaluation across the full spectrum of modern AI applications — from large language models and voice and speech systems to agentic workflows and robotics and embodied AI. This breadth of linguistic, cultural, and domain expertise enables Welo Data to address critical AI development challenges, including safety, bias, inclusivity, and cross-lingual reliability. A unified global operating model, led by specialized program and quality experts and grounded in assessment-driven talent selection, localized rubrics, and continuous calibration, ensures consistent performance across languages, domains, and modalities. Underpinning all of this is NIMO™ (Network Identity Management and Operations), Welo Data's proprietary identity and fraud-prevention framework. Built to maintain data integrity and workforce trust across a global contributor base, NIMO combines advanced verification, continuous monitoring, and structured QA to ensure every dataset is accurate, traceable, and culturally grounded. welodata.ai  

The IT Support Specialist serves as the frontline face of IT for our Santa Clara office, providing reliable, professional, and fast on-site support to all onsite workers. Operating on a rotating schedule that ensures one specialist is always present during business hours, these individuals handle everything from day-to-day troubleshooting and access issues to the procurement and provisioning of equipment. They are the first point of contact for any technology need — and their speed, ownership, and professionalism directly shapes the onsite worker experience.

Required Skills & Experience

Bachelor's degree or equivalent work experience, preferably in Computer Science or IT/IS
1-3+ years of hands-on IT support or systems administration experience in a professional office environment
Strong working knowledge of Windows and Mac OS troubleshooting, browser-based applications, and enterprise SaaS platforms (e.g., Office 365, SharePoint Online, Microsoft Teams, Citrix ShareFile, Okta, Zendesk, Workday, JIRA, Confluence)
Microsoft Azure Active Directory user and device administration experience
Microsoft Intune and Endpoint management experience
Experience with hardware procurement and provisioning — including vendor coordination, asset tracking, device configuration, and software license management
Familiarity with file and folder NTFS security permissions, share permissions, security groups, and Microsoft 365 groups
Understanding of fundamental network technologies (DHCP, DNS, VPN, NAT, etc.) including hands-on IP address configuration, network patching, and switch installation
Proven ability to resolve issues quickly, manage multiple requests simultaneously, and prioritize effectively in a fast-paced environment
Excellent interpersonal and communication skills — able to clearly explain technical issues to non-technical onsite workers with patience and professionalism
Strong written and verbal English communication skills

Nice to Have

PowerShell, Logic Apps, Power Automate, and/or Power Apps experience
Broad infrastructure background covering networking, operating systems, and application topologies
Experience with ISP equipment and hands-on network infrastructure work
CompTIA A+, Google IT Support Certificate, Microsoft certifications, or equivalent

Your Competencies

The desire and ability to deal with everyone in a professional, timely, and efficient manner
Strong work organization, prioritization, and time management skills
Methodical troubleshooting and problem-solving approach
Fast learner who can adapt quickly to new systems and environments
Ability to take initiative, ownership, and proactively investigate issues before they escalate
High sense of ownership and urgency; known for following issues through to resolution without needing to be prompted

Success Looks Like

Consistent on-site coverage with zero gaps — onsite workers always have access to an IT resource when needed
Fast, professional resolution of L1 tickets with high onsite worker satisfaction scores
New hire equipment is procured, configured, and ready before day one — every time
Inventory, asset records, and software licenses are accurate, current, and audit-ready
Escalations to higher tiers are well-documented, reducing resolution time for more complex issues
Onsite workers across the office view IT as a reliable, responsive partner — not a bottleneck

Key Responsibilities

Serve as the primary on-site IT contact for all onsite workers, resolving Level 1 hardware, software, and connectivity issues quickly and professionally
Provide support across all enterprise on-premise and cloud-based systems including Office 365, SharePoint Online, Microsoft Teams, Citrix ShareFile, Okta, and related platforms
Troubleshoot Windows and Mac laptops and desktops, browser-based applications, peripheral devices (mice, keyboards, monitors, etc.), and common login/access issues

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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IT Support Specialist