Job Title: IT Desktop Support Technician

Location: Salt Lake City, UT (100% Onsite)

Hourly Rate: 30 USD/hr + Benefits

Employment Type: W2 Direct Contract

About the Role

We are seeking a calm, customer-focused IT Desktop Support Technician to join our team in Salt Lake City. This is a hands-on, 100% onsite role supporting desktop hardware, manufacturing floor equipment, and asset lifecycle management. We need someone who can defuse tense situations, communicate clearly, and solve problems methodically—not just escalate.

⚠️ Please note: This is a true Desktop Support role. Candidates with only Service Desk or remote help desk experience will not be considered.
What You’ll Do

Asset Lifecycle Management (End-to-End)

Laptop procurement, imaging, installation, user assignment, decommissioning, and lease return coordination
Track and manage hardware inventory

Hardware & Peripherals Support

Multifunction printers (print/scan/copy)
Thermal printers and C wrapper printers (tags/labels)

Imaging & Deployment

Create and maintain system images
Use imaging tools (e.g., MDT, Clonezilla, or similar)
Transitioning environment → experience with Microsoft Intune is a strong plus

Manufacturing Floor Support

Support manufacturing equipment and understand how IT interacts with production processes

Ticketing & Tools

ServiceNow (primary)
Freshdesk
Basic understanding of APIs (troubleshooting integrations)

Microsoft Environment

Heavily Microsoft-focused (Windows, O365, Entra ID, Intune)

What You Bring

2+ years of hands-on desktop support experience (not service desk)
Calm demeanor under pressure
Strong soft skills and ability to handle frustrated users professionally
Experience with imaging tools and hardware deployment
Willingness to work fully onsite in Salt Lake City
Authorized to work on W2 (direct contract with SPS)

Nice to Have

Intune migration experience
Exposure to API-level troubleshooting
Experience supporting manufacturing or warehouse environments

Value2Biz

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