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Technology Operations Specialist II Job ID 4536

Geary County USD 475

Larry Dixon Center

Purpose Statement

Reports To: Chief Information Officer

BASIC FUNCTION/PURPOSE

This individual works under the supervision of the Senior Computer Technician, performing tasks necessary to support clients, track inventory, and maintain equipment.

PERFORMANCE RESPONSIBILITIES (This list is not all-inclusive)

Organize and maintain all technology assets (computers, tablets, network equipment, etc.) assigned to the Technology Department throughout the District Organize and audit consumable inventory (adapters, repair equipment, etc.) Periodically audit assets as needed

Provide backup for the duties of receiving all technology assets by inspecting shipments for damage, entering data into the asset management system where appropriate, and delivering equipment where appropriate. Maintain SMART equipment (SMART boards, projectors, clickers, monitors): Maintain a log of equipment sent out for repair and returned.

Answer the help desk calls and attempt to resolve the issue over the phone, where applicable, in an overflow capacity and backup to the Technology Operations Specialist I Maintain student and staff logins in Active Directory

Data entry of help desk calls into service desk software as needed

Assist staff walking into the office with the Technology Department

Assist with the configuration of district telephones as needed

Research the best price for all technology purchases as needed

Create purchase orders for the Technology Department as needed

Perform other duties as assigned.

CRITICAL SKILLS

Ability to maintain regular and good work attendance and come to work on time. Ability to work constructively and cooperatively with others.

Ability to respond to information requests in a courteous, timely, and helpful manner. Ability to manage job responsibilities while meeting established deadlines. Ability to access, input, and retrieve information from a computer.

Ability to maintain confidentiality of student and staff information.

USD 475 Geary County Schools**

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Technology Operations Specialist IIJob ID: 4536