Department Summary

Student Affairs Information Technology (SAIT) provides comprehensive IT services to Student Affairs, Enrollment Management and the Chancellor's Office. The services provided by SAIT include network and system administration, desktop support, business analysis, operations support, and application/website design and development. Examples of systems supported by SAIT include MyUCLA, Message Center, the Campus Degree Audit System, and Point and Click EHR system.

Position Summary

As a pivotal member of UCLA Student Affairs, you'll ignite the Bruin spirit and contribute to a vibrant community that champions academic success and holistic development. UCLA Student Affairs is the backbone of the Bruin journey, supporting students from admission to graduation and beyond. Engage in a role that spans personal growth, academic success, and community enrichment, connecting students with a wealth of resources and opportunities. Here, you're not just part of a team; you're part of the UCLA legacy. Join us in shaping the future of UCLA, where every day you'll make a difference in the lives of our students and the broader Bruin family. The incumbent, reporting to the Desktop Manager of Student Affairs IT, acts as an expert on integrated systems and services, addressing complex issues and providing solutions for hardware, software, and network problems. They independently offer advanced consultation, training, and troubleshooting to technical staff and users. Responsibilities include deploying applications, maintaining system security, and installing third-party software. Additionally, they deploy and maintain Windows 11 environments, document software licenses, and assist in implementing security standards and procedures in alignment with UCLA and Student Affairs policies. We invite you to apply to be part of a dynamic team in a supportive environment where you can use your organizational and interpersonal skills and attention to detail to enhance the overall effectiveness and employee engagement

Salary & Compensation

UCLA provides a full pay range. Actual salary offers consider factors, including budget, prior experience, skills, knowledge, abilities, education, licensure and certifications, and other business considerations. Salary offers at the top of the range are not common. Visit UC Benefit package to discover benefits that start on day one, and UC Total Compensation Estimator to calculate the total compensation value with benefits.

Qualifications

Demonstrated comprehensive expertise in Microsoft Office applications, operating systems (Windows, OS X), and mobile platforms (including iOS and Android). (Required)
Knowledge of installing, troubleshooting, tracking, documenting, upgrading, and replacing computer hardware, local and network-based printers, projectors, audiovisual devices, wireless media streamers, and hardware/software applications. (Required)
Knowledge of Internet protocols including TCP/IP and related protocols in a switched Ethernet environment. (Required)
Demonstrated ability to diagnose and troubleshoot issues, find appropriate solutions, and follow through to completion. (Required)
Ability to write grammatically correct, accurate and well-organized documentation and training materials. (Required)
Ability to stay current in knowledge and skills of hardware and software technology. (Required)
Proficient in independently managing tasks, prioritizing assignments to meet deadlines, and completing work as directed by supervisors. (Required)

Education, Licenses, Certifications & Personal Affiliations

Bachelor's Degree in related area and/or equivalent experience/training (Required)

Special Conditions for Employment

Background Check: Continued employment is contingent upon the completion of a satisfactory background investigation.
Live Scan Background Check: A Live Scan background check must be completed prior to the start of employment.
Age Requirement: Candidate(s) must be 18 years or older to be eligible to be hired.

Schedule

Monday - Friday 8:00 a.m. to 5:00 p.m.

Union/Policy Covered

TX-Systemwide Technical

Complete Position Description

https://universityofcalifornia.marketpayjobs.com/ShowJob.aspx?EntityID=38&JDName=Business/Tech%20Support%20Analyst%202%20TX%20(40082776)

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