Milwaukee, WI or Phoenix, AZ (Hybrid) | 💼 Full-Time | 💰 $50,000–$70,000 / year

About TSR Solutions

TSR Solutions delivers white-glove IT services to organizations that demand reliability, security, and proactive technology management. Our team is expanding, and we’re looking for a Systems Analyst (Tier 2 Technician) who thrives on solving complex problems and mentoring others in a collaborative MSP environment.

The Opportunity

As a Tier 2 Technician, you’ll be the technical backbone of our service delivery team, resolving escalated issues that exceed Tier 1 scope, from advanced Microsoft 365 and Azure troubleshooting to Fortigate firewall management and hybrid cloud connectivity. You’ll play a key role bridging frontline support and engineering while guiding junior technicians to success.

What You’ll Do

Resolve 5–10 advanced tickets daily across Azure, M365, Windows Server, and networking.
Handle infrastructure escalations involving Active Directory, DNS, DHCP, VPNs, and firewalls.
Investigate and remediate security incidents using tools like Blackpoint MDR, ThreatLocker, and Sophos.
Create documentation and automation scripts (PowerShell) to improve efficiency and knowledge sharing.
Mentor Tier 1 technicians, fostering growth and team capability.

What You Bring

Strong experience with Microsoft 365, Azure AD / Intune, Windows Server, and Fortigate firewalls.
Advanced troubleshooting skills and methodical problem-solving.
Familiarity with HaloPSA, NinjaRMM, and Hudu preferred.
Excellent written and verbal communication; able to translate complex tech into client-friendly language.
A growth mindset, curiosity, and commitment to continuous learning.

Why TSR

Structured career advancement path (Tier 2 → Tier 3 → Engineering or Management).
Company-paid certifications and training (Azure, M365, Fortinet, CompTIA).
Modern tools, proactive service culture, and strong collaboration between teams.
Exposure to diverse client environments - build real, cross-platform expertise.
Join a growing company where your impact matters.
Comprehensive benefits including Health, Dental, Vision, Disability, Life Insurance, 401k with company match.
A culture committed to continued growth and development

Ready to advance your IT career? Apply today and join a team that values depth, curiosity, and white-glove service excellence.

TSR Solutions

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