About Us

TherapyNotes is the go-to superhero for behavioral health Practice Management and EHR software! Our top-notch SaaS solution handles scheduling, billing, documenting, telehealth, and more so clinicians can focus on awesome patient care.

We're a dynamic team of pros who love to innovate and push the envelope, keeping our software cutting-edge. Join us, and let's revolutionize behavioral health software together while making a real difference!

Position Description

Join the TherapyNotes team as a Systems Administrator and take your tech skills to the next level! We're on the lookout for someone with a sharp eye for detail and a curious mindset to push boundaries and rethink the ordinary. In this role, you'll be the backbone of our distributed workforce, ensuring seamless operations while serving as the go-to expert for escalated helpdesk challenges. If you're ready to make an impact and thrive in a dynamic, fast-growing tech environment, this could be your next adventure!

Requirements

BS degree in Information Systems, Engineering, or equivalent
3+ years' experience managing Microsoft desktop and server environments
Preferred Microsoft 365 Certified: Fundamentals, Apple Certified Support Professional, JAMF Certified Associate, or equivalent experience
Proficiency in Microsoft technologies such as Microsoft365, Entra ID, Entra Domain Services, Windows 11, Windows Server 2019+, DHCP, DNS, Intune, Autopilot
Proficiency with Apple device administration (e.g., macOS/iOS/iPadOS, JAMF, ABM)
Proficiency with Atlassian products such as Jira and Confluence
Proficiency in scripting languages (e.g. PowerShell, bash, JQL)
Strong troubleshooting skills and the ability to follow an issue through to resolution
Experience with ITIL and/or ITSM principles a plus
Ability to manage diverse activities simultaneously, delivering on commitments and operating with speed, accuracy, and strong judgment
Strong project management skills and detail-oriented

Responsibilities

Provides desktop support for remote and on-site employees
Ensures all systems and operational activities adhere to the security and operating policies established by the organization
Participates in engineering innovation projects that push the organization forward
Performs recurring IT operational tasks and proactively validates environment health
Reports and escalates support trends in order to improve service delivery
Identifies opportunities for improving service delivery or the health of the environment through process improvement and/or continual development of runbooks
Provides on-call coverage for production support and other duties as required

Benefits

Competitive base salary - $45,000-$85,000
Employer sponsored health, dental, vision, life, and disability insurance
Retirement plan with company contribution
Annual company profit sharing
Personal development/training budget
Open, collaborative work environment
Extensive 2-week onboarding plan
Comprehensive mentorship program
Company provided refreshments and occasional lunches

Equal Opportunity Employer Statement & Applicant Rights

TherapyNotes LLC is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, national origin, age, disability, genetic information, or any other protected status under federal, state, or local law. We are committed to providing a workplace free of discrimination and harassment. For more information about your rights under federal employment laws, please review the following:

Know Your Rights: Workplace Discrimination is Illegal
Family and Medical Leave Act (FMLA){{:}} Employee Rights Under FLMA

If you require a reasonable accommodation during the application process, please contact humanresources@therapynotes.com

7/7/25

TherapyNotes, LLC

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