We're looking for a hands-on IT Support Specialist to provide onsite end-user support in a fast-paced environment. The ideal candidate is technically sharp, calm under pressure, and able to navigate strong personalities while juggling multiple priorities. This position will report directly to the IT Manager.

Responsibilities

Tier 1/2 desktop support for hardware, software, and connectivity issues
User account and access management via Active Directory and Microsoft Entra ID
End-to-end onboarding and offboarding — account setup, device configuration, and access removal
SharePoint site permissions and user access administration
Proofpoint email security — filtering policies and quarantine management
Adobe Admin Console — license assignment and user provisioning
RingCentral and Zoom — user setup, call groups, and troubleshooting
Dropbox Business — access control, shared folder permissions, and sync support
Microsoft Purview — compliance policies, sensitivity labels, and data loss prevention
Helpdesk ticket management, prioritized by urgency and business impact
Coordinate with the managed service provider (MSP) to escalate and troubleshoot issues
IT asset inventory, documentation, and management of the hardware room
Imaging, configuring, and deploying new devices using Windows Autopilot for a consistent, zero-touch setup experience
Enrolling and managing mobile devices through MDM, including policy enforcement, app deployment, and security compliance
Maintaining IT documentation and knowledge base articles to standardize processes and support self-service resolution
Basic network troubleshooting across Wi-Fi, VPN, and wired connectivity to quickly restore service for end users

Requirements

2-3 years of desktop support or helpdesk experience
Active Directory — user/group management, GPO, and OUs
Microsoft Entra ID — MFA, conditional access, and identity governance
Proofpoint, SharePoint, Adobe Admin Console, RingCentral, Zoom, Dropbox Business, and Microsoft Purview
Strong Windows 10/11 skills; macOS a plus
Effective communicator with assertive stakeholders at all levels
Comfortable managing competing priorities in a high-demand environment
Preferred- Industry certifications such as CompTIA A+, Network+, or Microsoft certifications (e.g., MD-102, MS-900) are a strong plus
Compensation: $70-80k

Benefits

We're committed to supporting the well-being and success of our team through a robust and thoughtfully designed benefits package, including:

401(k) with Employer Match - Plan for your future with confidence and company support
Health, Dental, and Vision Insurance - Comprehensive coverage to keep you and your family healthy
Short-Term, Long-Term Disability & Life Insurance - Financial protection for life's unexpected events
Paid Parking - Convenient and covered, so you can focus on your day
Generous Paid Time Off - Ample time to rest, recharge, and take care of personal matters
Employee Referral Program - Earn rewards for introducing talented individuals to our team
Employee Assistance Program (EAP) - Confidential resources for personal and professional support
Employee Discount Program - Access to exclusive savings on a variety of products and services
Coverage of bar dues and CLEs
Ongoing professional development opportunities

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IT Support Specialist