Job Title: IT Support Specialist

Contract: 6-Month Contract (Possible Extension)

Location: Vienna, McLean, or Winchester, VA

Job Summary

The IT Support Specialist provides technical assistance for computer systems, software, and hardware. This role focuses on supporting end users, troubleshooting issues, and maintaining day-to-day IT operations.

Key Responsibilities

Provide technical support for hardware, software, and network-related issues
Respond to user requests via phone, email, chat, or ticketing systems
Troubleshoot issues related to desktops, laptops, printers, and applications
Install and configure systems and software
Manage user accounts and access using tools such as Active Directory and Office 365
Document issues and resolutions in ticketing systems
Escalate unresolved issues to appropriate teams
Assist remote users with connectivity and VPN-related issues
Maintain inventory of IT equipment and assets

Required Qualifications

Basic knowledge of Windows and macOS operating systems
Understanding of networking concepts such as TCP/IP, DNS, DHCP, and VPN
Experience using ticketing systems such as ServiceNow, Jira, or Zendesk
Strong problem-solving and troubleshooting skills
Effective communication and user support skills
Ability to manage multiple tasks in a support environment

Preferred Qualifications

Experience in help desk, desktop support, or service desk roles
Familiarity with Active Directory and Office 365
Experience with hardware troubleshooting and system setup
Certifications such as CompTIA A+, Network+, or ITIL

Experience Level

Open to candidates with 0 to 5+ years of experience

Work Environment

Work arrangement may be onsite, remote, or hybrid based on business needs

May involve rotational shifts or on-call support

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IT Support Specialist