Job Title: Customer Service Representative - Member Services Call Center
Job Location: Corona, CA, USA, 92879
Work Model: Hybrid
Work Model Details: ONSITE for first 90 days for training & nesting
Shift: ALL candidates must be flexible to work the hours of operations. Monday - Friday 7:00AM - 9:00 PM PST and open to work on weekends, including night shifts
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In months): 7
Hourly Rate($): 25.00
Must Have Skills/Attributes: Call Center, Customer Service, Healthcare
Nice To Have Skills/Attributes: Spanish - Bilingual
Experience Desired: Call center or customer service experience (2+ yrs); Healthcare, insurance, Medicare, or member services background (2+ yrs); Prior remote customer service experience is a plus (2+ yrs); Bilingual Spanish is Optional (2+ yrs)
Required Minimum Education: High School Diploma or equivalent

**C2C is not available**

Required Education:
• High School Diploma or equivalent

Required Qualifications / Skills / Experience:
• Minimum 2 years of recent customer service or call center experience, Able to commute onsite daily for the first 90 days
• Strong communication and documentation skills
• Comfortable handling high call volumes and member inquiries
• Ability to work weekends and late evening shifts, up to 9:30 PM PST, based on business need
• Reliable attendance and ability to follow strict schedule requirements
• Able to report to Corona, CA ONSITE for first 90 days approximately for training and nesting
• Reliable hard-wired internet connection at home required for remote work (Wi-Fi is not accepted)
• A quiet, professional workspace for remote work

Preferred Qualifications / Skills / Experience:
• Healthcare, insurance, or member services background
• Experience handling inbound calls, complaints, billing, eligibility, and benefits
• Prior remote customer service experience
• Bilingual (Spanish) candidates encouraged to apply

Schedule:
• Training: Monday through Friday, 8:00 AM to 4:30 PM (PST), ONSITE for first 90 days approximately for nesting and training
• Nesting: Schedule to be determined based on business need
• Production: Candidates will be required to work nights and weekends based on business needs, with shifts running as late as 9:30 PM after training is completed

Interview Process:
Second-round interviews will be scheduled between October 5 and October 9. Candidates should confirm preferred day and time availability.

Dress Code:
Business casual

Overview:
This Customer Service Representative opportunity supports healthcare members and providers in a remote call center environment. Candidates should have strong call center or customer service experience and be able to commit to a strict attendance policy along with flexible evening and weekend availability. Candidates will report in person to Corona, CA on the first day for equipment pickup, followed by remote work.

Job Summary:
The Customer Service Representative will handle inbound calls from healthcare members and providers, addressing inquiries related to billing, eligibility, benefits, and general member services. This is a 6-month assignment with the possibility of conversion to a permanent role based on performance, though conversion is not guaranteed. The role is remote following ONSITE for first 90 days approximately for nesting and training in Corona, CA.

Job Responsibilities:
• Respond to inbound calls from members and providers regarding billing, eligibility, benefits, and general inquiries
• Provide accurate and timely information while maintaining strong documentation standards
• Meet performance expectations for call handling, attendance, and quality
• Complete all required training and nesting requirements remotely following the first-day equipment pickup
• Maintain a hard-wired internet connection and quiet workspace for remote work
• Adapt to scheduled shifts, including evenings and weekends, based on business needs

**Only those lawfully authorized to work in the designated country associated with the position will be considered.**
**Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**

Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.

California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.

Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.

Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).

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