Company Overview

Qarbon Aerospace is a premier manufacturer of cutting-edge composite components and assemblies at all levels of complexity, with products installed on the industry’s most advanced commercial and military aircraft. As a US-based company with a global footprint of more than 1,650,000 ft² of state-of-the-art facilities, Qarbon Aerospace has the capabilities and resources to solve the market’s toughest challenges with Quality Assured. With more than 100 years of experience, we build quality into every fiber, letting your ideas take flight.

Position Summary

Qarbon Aerospace is seeking an experienced Desktop Support Technician II to provide exceptional onsite IT support for our Milledgeville, Georgia facility while serving as the primary IT resource for local end users and manufacturing operations.

In addition to delivering Tier II desktop support, this role will partner closely with the Cybersecurity, Infrastructure, and Enterprise Applications teams to support cybersecurity compliance initiatives, collect audit evidence, assist with endpoint security activities, and provide operational support for enterprise IT projects.

The ideal candidate enjoys solving technical problems, building strong customer relationships, and working in a manufacturing environment where desktop support, operational technology (OT), and cybersecurity intersect. This position offers opportunities to expand technical knowledge in manufacturing systems, enterprise infrastructure, cybersecurity compliance, and operational excellence while serving as the face of IT for the Milledgeville site.

Primary Responsibilities

End User Support (65%)

Provide Tier II desktop support for Windows workstations, laptops, printers, and peripherals
Install, configure, and troubleshoot desktop hardware and software
Support Microsoft 365 applications including Outlook, Teams, OneDrive, and Office
Deploy new equipment and manage hardware lifecycle replacements
Support conference room technology and collaboration tools
Maintain IT asset inventory and documentation
Provide exceptional customer service while owning issues through resolution

Operational Technology (OT) Support (20%)

Assist with support of manufacturing floor technology including production workstations, scanners, label printers, industrial PCs, and shop floor systems
Coordinate with Infrastructure and Engineering teams to troubleshoot connectivity and endpoint issues affecting manufacturing operations
Support OT asset inventory and documentation
Participate in OT hardware refreshes and deployments
Learn OT networking fundamentals and industrial cybersecurity best practices
Support manufacturing systems while adhering to change control and production requirements

Cybersecurity & Compliance Support (15%)

Partner with the Cybersecurity Compliance & Governance team to support security and compliance initiatives
Collect, organize, and maintain audit evidence for CMMC, NIST 800-171, and other cybersecurity compliance activities
Assist with endpoint protection, vulnerability remediation, and security configuration validation
Support identity and access management activities
Participate in phishing simulations and security awareness initiatives
Assist with cybersecurity documentation, policy updates, and compliance tracking
Support incident response and security investigations as needed
Coordinate with Infrastructure, Enterprise Applications, and Cybersecurity teams on security-related projects

Preferred Qualifications

Experience supporting manufacturing or industrial environments
Exposure to Operational Technology (OT), Industrial Control Systems (ICS), or manufacturing systems
Understanding of cybersecurity fundamentals
Microsoft Intune or MECM experience
Active Directory / Entra ID administration
Basic networking knowledge (TCP/IP, switching, wireless)
Familiarity with Microsoft Defender or other endpoint security platforms
Security+, Network+, Microsoft, or Cisco certifications are a plus

Ideal Candidate

We're looking for someone who enjoys solving problems, thrives in a manufacturing environment, and wants to expand their technical expertise beyond traditional desktop support.

The ideal candidate combines excellent customer service with strong technical troubleshooting skills and is interested in Operational Technology (OT), enterprise infrastructure, and cybersecurity compliance. They are detail-oriented, organized, and comfortable working with cross-functional teams to support manufacturing operations, security initiatives, and regulatory compliance within a growing aerospace organization.

Experience and Other Requirements

3–5 years of desktop support experience
Bachelor's degree or equivalent experience preferred
Strong troubleshooting knowledge across Windows, macOS, and iOS
Familiarity with enterprise IT tools (e.g., Active Directory, SCCM, remote desktop tools)
Excellent customer service and incident resolution skills
Must be a U.S. Citizen or Permanent Resident (per ITAR regulations)

What You'll Learn

Operational Technology (OT) support
Manufacturing systems and industrial computing
Enterprise infrastructure and endpoint management
Cybersecurity compliance and governance
CMMC and NIST 800-171 audit preparation
Vulnerability management and endpoint security

What does Qarbon Aerospace have to offer?

Company Paid Benefits
- Basic Life Insurance 1 time salary
- Short-Term Disability (STD) & Long-Term Disability (LTD)
- 12 Holidays
- Flex Time Off
Medical/Prescription Insurance
Dental & Vision Insurance
Critical Illness Insurance / Hospital Indemnity Insurance / Accident Insurance
Life Insurance and AD&D Insurance
Savings and Spending Accounts
- Health Flexible Spending Account (FSA)
- Dependent Care FSA
- Health Savings Account (HSA)
Immediate vesting on 401(k) Plans
Tuition Reimbursement

Qarbon Aerospace

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