Patient Experience Coordinator - Pedo-Ortho Treatment Coordinator

Boutique Private Pedo/Ortho Dental Practice | Los Angeles, Westside

Our intimate private practice is known for an exceptional standard of care and an experience to match. Our space is beautifully and thoughtfully designed for the best patient experience. Every detail of a family’s visit is considered, from the first phone call to the final farewell.

We are looking for a polished, gracious professional to serve as the first and last impression of our practice. If you’ve admired the service at a five-star hotel or a premier department store and thought “That’s how customer service should be,” we would love to meet you.

The Role

As our Patient Experience Coordinator, you will be the host of our practice. You’ll anticipate needs before they are spoken, keep the day running seamlessly, and make every family feel welcomed, informed and well cared for.

Welcome each guest with warmth and poise, creating a calm and personal arrival and departure
Handle every phone call with the courtesy and attentiveness of a concierge
Present treatment plans and financial options clearly and with confidence, so families feel informed and at ease
Curate the daily schedule so the practice stays productive, punctual and unhurried
Coordinate the administrative details that support a flawless patient experience
Resolve the unexpected with discretion, grace and sound judgment

What You Bring

At least two years of experience in a dental office
A natural gift for hospitality and connecting with people of all ages
Strong service instincts and critical thinking to anticipate needs and offer thoughtful solutions
A refined, professional presence and excellent communication skills
Solid computer skills with the desire to learn, and implement, the technology that will help
Warmth, composure and genuine pride in delivering an elevated experience

What We Offer

A full-time position with competitive compensation and comprehensive benefits
A close-knit, supportive team that values respect and excellence
A beautiful, impeccably maintained workplace
The opportunity to define what exceptional service means in healthcare

To Apply

Send your up-to-date resume to along with a brief note telling us about a moment when you went above and beyond for someone you were serving.

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